Die Callpoint AG bietet Schweizer Call Center Services in den Bereichen Customer Service, Pikettdienst, Helpdesk und Telemarketing an - vor allem für grössere Unternehmen. Rund 600 zufriedene und kompetente Mitarbeitende an den Standorten Basel, Fribourg und Zürich sorgen für höchste Service- und Verkaufsqualität. Langjährige Erfahrung, ausgeprägtes regulatorisches Know-how und spezifische Branchenkenntnisse machen Callpoint zum idealen Partner für Kundenmanagement-Projekte.
Besonders stolz ist Callpoint auf den Employee Focus Award 2021 und die Best Partnership Awards, welche der Branchenverband CallNet.ch und das Contact Management Magazine jedes Jahr vergeben. Die Auszeichnungen stehen für ein mitarbeiterzentriertes Management sowie für eine überdurchschnittliche Kunden-Lieferantenbeziehung in der Erbringung von Callcenter-Dienstleistungen.
I have experienced very respectful communication and pleasant interaction. The answers to my questions are clear and honest, which I really appreciate. The tasks were explained to me and I am valued as a person.
I am also impressed by the technological level of the company. There are many modern tools that we can use.
This could be improved
I don't see any need for improvement at the moment - for the future, I think it's important to keep up to date with technology.
The innovation and creativity of employees should be further encouraged. This brings new ideas and solutions.
Translated from German
Comment this review
Huge stress and pressure for minimum wage
1.0
Salary and benefits
1.0
Management style
1.0
Working atmosphere
1.0
Career opportunities
1.0
Former employeePermanent
19 August 2021August 2021
This works well in the company
Nothing. At most, that at least you don't have to pay anything to work at Callpoint.
This could be improved
Pay decent fair wages
13th month wages and 5 weeks holidays would be the minimum
Bring order and structure into the chaos
Not only squeeze the employees to the point of no return, but give them something as well
Reduce the unbearable and sickening stress by simply hiring enough people.
Translated from German
Comment this review
Employer to recommend
5.0
Salary and benefits
4.0
Management style
5.0
Working atmosphere
5.0
Career opportunities
5.0
Current employeeInternship
03 March 2021March 2021
This works well in the company
Dynamic company with a flat hierarchy and short decision-making processes. Good induction and great development opportunities.
This could be improved
The developments of the last months make me very optimistic. Very human and caring management style.