Job description:

• Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
• Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues.
• Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
• Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.

• Scheduled Maintenance: Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
• Asset & Inventory Management: Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
• Collaboration with External Providers: Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.

• Job Type: Full-time, Permanent.
• Hours: 42.5 hours per week, Monday to Saturday on a flexible schedule.
• Store opening hours: Monday to Friday: 9AM-7PM; Saturday: 10AM to 3PM.

Required profile:

• Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
• Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
• Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
• Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
• Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.

• Industry Experience: Prior experience in money transfer or financial services is an asset.

What we offer:

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Switzerland specific benefits include:

• Annual Leave - 25 working days.
• Defined Contribution pension plan
• Accidental policy
• Sickness policy
• Global Travel Policy
• Global Employee Assistance Program