Disastrous management in WM Switzerland. All they care about is their own bonus and "managing" any statistics (KPIs) for it. For client advisors extreme employment and bureaucracy internally. Micro-management without end. Less and less time for customers.
Authoritarian management style from the very top. Conformist and opportunistic middle management. Pilot projects always have to be a success, otherwise the boss's boss won't think anything good of him/her.
Employees are burnt out. On paper, critical thinking encourages "challenge", but anyone who does so and criticizes something or makes suggestions for improvement must expect all kinds of reprisals, up to and including dismissal.
Increasing customer dissatisfaction due to constant price increases and service reductions.