We are pleased that you appreciate the good relationship with your colleagues. At the same time, of course, we regret that due to the low overall rating you give us, you appear to be very dissatisfied with your employment. We ask you to take up your problems immediately with a (different) member of the management or the personnel department. Please allow us to point out, however, that this blanket black-and-white polarization that you have introduced is not helpful for solving a problem and cannot therefore be correct, because the relationship between employee and superior is ultimately always personal and very individual. The high quality of the service that our customers have been confirming to us for many years can only be achieved with satisfied and motivated employees. Therefore, your generalization is rather individual in nature and does not apply to our great and esteemed employees. On the contrary, harmony among all employees is very important to us in our family business. We are also pleased that our employees enjoy staying with us. The average length of service is currently over 9 years. This shows that the majority of our employees obviously feel comfortable with us and we hope that this will soon be the case again for you.