Trial Coordinator – 1st Shift – Starting Rate $27.37/hr
Date de publication :
15 octobre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée- Lieu de travail :San Jose
Schedule: Monday-Friday, 8:00am-5:00pm
Overtime as needed
What you will do
- Ensure timely processing of questions and requests from internal and external customers regarding field assets for the Endoscopy, Sports Medicine, and Communications divisions
- Communicate efficiently and effectively with cross-functional team members and stakeholders on order details and updates as necessary
- Maintain accurate record keeping for data accuracy and order entry
- Interpret system-generated reports to aid in decision making
- Problem solve and coordinate account delinquency issues with sales representatives and customers as necessary
- Maintains data accuracy by routinely cleaning up issues found in reporting.
- Share Field Asset data requested by the field to support prioritization of returns.
- Foster the cultural discipline for continuous improvement related to product quality, process efficiency, waste reductio, and team engagement
What you need
Required
- High School Diploma or GED equivalent
- At least 3 years of professional work experience; preferably in customer care and support
- Proficiency in Microsoft Office Suite programs
- Demonstrated written/verbal communication skills for email and phone interactions with customers
Preferred
- Associates Degree or higher education
- Proficiency with ERP systems (including data analysis tools i.e. queries, pivot tables, etc.)
- Experience with SAP, a plus
$27.37 - $37.02 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.