Employee Services Specialist

BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

British American Tobacco Romania has an exciting opportunity for a Employee Services Specialist in Bucharest.

This role is a first point of contact for handling the accurate case assignment, replies to HR Shared Services requests using the adequate reply channels, HR knowledge, standard operating procedures, and other internal guides.

Your key accountabilities will include:

• Provides generalist HR advice and mentorship on our HR policies, processes, and general queries, acting as the first point of contact (via phone or email) for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available.
• Collects and verifies supporting documentation from employees and line managers to initiate / complete HR transactions.
• Analyses customer requests and resolves where queries require specialist support or issue to appropriate parties.
• Maintains employees' personal records in accordance with policies.
• Guides employees and managers in solving requests using the self-service functionalities of HR systems, including redirection to appropriate sources of information.

What are we looking for?

• Bachelor's Degree or equivalent experience in a relevant area.
• Experience in HR Administration with an understanding of HR practices and policies.
• English language proficiency.
• Experience with the MS Office package and Knowledge of the systems and technologies used (SuccessFactors – Employee Central, Case Management System, Knowledge Management System) will be a plus.
• Customer Service - provides services vital to meet customer needs, identifies continuous opportunities to deliver services with a professional result and good quality.

* This is a fixed-term opportunity until 01/01/2026.

 What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, color, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.