Digital Promotions Specialist

In short

At On we don’t call it Customer Service - we’re Happiness Deliverers – and our team is growing! With this comes the exciting opportunity to become a part of the Digital Promotion Services Team with a focus on managing projects related to digital promotions and offering an outstanding customer experience by processing On internal issues.

Your Mission

• Process ticket inquiries regarding discount codes, gift cards, and store credit and manage communication with stakeholders regarding requests, approvals, redemptions and budget allocation.
• Collaborate cross-departmentally to ensure a timely and efficient handling of promotions for global and regional campaigns, as well as specialized partner inquiries (Athlete's, Ambassadors, Partnership Coordination)
• Establish a continuous communication line with Digital Promotion Teams in other regions to ensure process alignment and sharing of best practices.
• Elaborate a cost center allocation framework for digital promotions that can be applied to global requests together with involved teams such as Partner Order Management Teams in both EMEA and other regions in collaboration with Finance & Controlling.
• Maintain accurate reports and records of promotions, ensuring their correct usage, and manage comprehensive documentation by reviewing existing guidelines and creating instructions for new processes and system features.
• Ensure the processing and handling of digital promotions are performed correctly from a system perspective and in accordance to our Sarbanes-Oxley Act controls.
• Collaborate with your team members in the performance of SOX controls and bring improvements to the control performance process.
• Act as the main contact person for ticket-related inquiries from Happiness Delivery agents about replacement discount codes and gift cards, as well as store credit refunds and assist the team in handling customer inquiries related to digital promotions.
• Collaborate with the Coaching Team and Backoffice Team to ensure knowledge sharing and keep all team members up-to-date on best practices within Happiness Delivery.
• Cooperate with Talent Operations and Talent Lifecycle Teams to provide a premium team member experience ensuring the communication flow among stakeholders and sharing responsibilities with your team members for the related operations.