Senior Associate, Customer Transformation (100%), Zurich

Blazing trails instead of following them. Nipping issues in the bud. Creating markets from scratch. When we dive into our clients' businesses, we see possibilities where others see blanks. This also means decoding the unpredictable human element that drives markets and trends. No matter how advanced technical solutions or systems get, it's human choices that dictate what's bought, what behaviors catch on, and what the next big thing will be. Welcome to the age of the customer.

• Shape and implement customer-centric propositions across our clients' transformation agenda, from defining and implementing effective strategies, optimizing organizational capacities and fostering a solid cultural change agenda, through to designing and implementing technical solutions while embracing agility.
• Leverage your continuously evolving understanding of best-of-breed digital engagement platforms (e.g. Adobe, Microsoft, Salesforce, etc.) to help our clients achieve Marketing, Sales and Service excellence and to confidently lead and grow teams of experts from PwC, partners and client organizations.
• Build trusted relationships with our clients, teams and partners and engage in the definition, development and commercialization of future and forward-looking services and solutions for our clients across industries.
• Participate within the global PwC community to develop and share best practices and processes.
• Present and articulate selling points, subject matter topics and project narratives on different management levels internally and externally.
• Provide thought leadership internally, to the team and the wider PwC Advisory community, and externally to client teams or on public platforms.

• You're a people person: you thrive in a vibrant team of young and young-at-heart professionals from 21 different nationalities.
• You live for openness: you're endlessly curious, always learning something new-whether it's about a subject or yourself.
• You're a creative dynamo: normal things bore you, so you think outside the box, invent new ideas, and challenge the status quo.
• Your experience speaks volumes: you've earned the title of 'Senior' with your impressive 3-5 years of expertise in transforming organizations for their customers.
• Oh, and before we forget: you're fluent in both English and German, and you've got the academic credentials from a top-notch university or equivalent to back up what you're selling to us at this stage.