Site Infrastructure Specialist (Copenhagen, Onsite, English)

D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Denmark, Switzerland, Germany, Austria, and the UK. We deliver innovative and high-quality services to various industry-leading clients. We build lasting partnerships and enhance our customers' IT productivity, contributing to their business success.

We are looking for an enthusiastic, solution-oriented individual to fill the Site Information Manager (SIM) role. This position requires someone capable of managing IT services on-site, ensuring seamless operations, and serving as the main point of contact for IT-related queries.

Tasks and Responsibilities:

• Serve as the main point of contact for employees experiencing IT issues
• Provide 1st/2nd level support, troubleshooting hardware, software, and network problems
• Install and configure desktop hardware and software, ensuring usability and performance
• Manage Active Directory and Exchange accounts, implementing adds/moves/changes
• Support VPN, network switches, firewalls, and other network elements
• Oversee asset management and ensure proper maintenance
• Ensure compliance with IT standards and provide solutions in line with business objectives
• Train and advise staff on IT systems and software applications
• Escalate complex issues to the appropriate teams when necessary
• Maintain regular communication with end-users regarding progress, updates, and potential outages

• Strong understanding of IT systems, products, and trends
• At least 1 year of experience in a similar role
• Proficiency in:
  • Windows OS (Windows 10 & 11)
  • Microsoft Office & Office 365 applications
  • PC/Laptop hardware and peripherals (printers, mobile devices)
  • Basic knowledge of Active Directory and Exchange
• ITIL certification and familiarity with ticketing systems (ServiceNow) are a plus
• Knowledge of GMP/GxP is an advantage
• Fluent in English (written and spoken), Danish language skills are a plus
• Strong customer focus with a passion for IT service delivery
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and follow established processes
• Flexibility, adaptability, and a collaborative mindset

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?