Customer Care Advisor

Customer Care Advisor

Introduction de la société

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.

We invite you to consult our web sites for more information.

Description du poste

Are you a strong communicator, like to be on the phone and also a team player? Do you like to help our demanding national and international customers? Then become part of our professional customer care team.

Our company is looking for an unlimited full-time employee at the earliest possible date:

Customer Care Advisor (m/f/d)

Profil

• You’re the reference point of contact for Customer Care based in Brussels.
• You look after our national and international customers inside our selective distribution network, create Service quotes, coordinate repair orders and actively work on Complaint management through each communication channel including prestige CRM for special requests.
• Follow-up of agreements and rejections of quotes; deadlines, interface between the different workshops.
• Reporting to the local and international management, analysis of the activity, encoding watches.
• The monitoring of service orders and the administrative support towards Customer Care Department.
• Compliance with legal aspects in accordance with the directives.

Compétences requises

• You have already and proven experience in Customer Care Relationship.
• You have the communication skills to work in the luxury business.
• Application-ready knowledge in the MS Office area is available to you and SAP knowledge is an advantage
• You’re based in Brussels

Langues

You’re bilingual NL/ENG, knowledge of the French language is a plus