Senior Manager, Professional Services

• Together with your direct management team, lead the consulting & professional services practice and own the overall C & PS KPIs with your direct manager for the region.

• Paint the vision for the wider organization to leverage the services organization to drive Customer & partner centricity which in turn results in revenue growth.

• Lead the hiring and scaling of the C & PS organization, fostering a culture of continuous learning & improvement, and with a strong focus on leadership development.

• Lead the team in developing creative solutions to complex challenges.

• Own Services financial metrics, including Services backlog, revenue, and GM.

• Ensure the PS organization is proactively supporting the sales organization.

• Build strong relationships with senior management at customers, guiding high-value pursuit activities and positioning the organization as a trusted partner in their strategic initiatives.

• Strategically manage and grow the regional PS Delivery partner ecosystem

• Create Revenue and Margin improvement initiatives, focused on Recurring Revenue improvements as well as PS improvements.

• Serve as a coach and mentor to managers and senior individual contributors, cultivating leadership skills across the organization.

• Lead creation and evolvement of project delivery methodologies & associated testing best practices.

Qualifications:

• 15+ years of professional experience in the technology industry, with at least 5 years as a senior software services leader.

• Demonstrated success in managing professional services teams with a focus on business growth, customer satisfaction, and financial performance.

• Experience scaling software services organizations, with a focus on driving growth through innovation and leadership.

• Exceptional leadership qualities: a visionary leader with the ability to inspire, engage, and motivate teams, fostering a collaborative, results-driven culture.

• Experience in engaging with C-suite stakeholders and leading high-level discussions.

• Expertise in project management methodologies (Agile, PMI, Lean); relevant certifications are advantageous.

• High emotional intelligence and people management skills: empathetic, patient, and able to navigate complex interpersonal situations with tact and diplomacy.

• A self-driven leader with a passion for ownership, problem-solving, and driving results beyond expectations.

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.