Account Service Rep III

Account Service Representative – Eagan MN

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

Overview

The Explore Account Service Representative (ASR) is a critical touchpoint between our enterprise customers and the rest of the Explore organization.  They are the first point of contact between Explore and the customer’s day-to-day operations teams who consume our data solutions. They interpret customer requests and convert them into production parameters to deliver appropriate results.  The Account Service Representative is responsible for monitoring and maintaining the setup and production of all assigned customer products, ensuring accurate on-time delivery of data output and the communication of production status.  They answer customer questions on product capability and perform research into questions regarding data output.  This role partners with the Explore Account Executives who form a highly focused team supporting our insurance customers accounts.

What You’ll Do

Set up and maintain production parameters of purchased products and ensure that the outcome is in line with customer expectations

Manage the receipt of customer data files, the monthly production process, and ensure product delivery is in line with customer expectations and delivery deadlines

Maintain contact with Insurance Customers/Strategic Alliance on a scheduled basis to ensure customer satisfaction and recommend changes to improve the customer experience.

Act as the liaison between the Insurance Company, Explore Business Analysts and Explore Sales, to resolve customer issues, and answer questions.

Monitor customer compliance with regulatory requirements for data security and privacy ensuring the proper documents are signed and data is being transferred using secured methods.

What You’ll Bring

Excellent interpersonal, verbal and written communication skills

Self-motivated, analytical, highly organized and detail oriented

Experience working with technology and data a plus

Bachelor’s Degree preferred

Associate's degree (A. A.) or equivalent from two-year college or technical school and three years related experience and/or training; or equivalent combination of education and experience.

You display and inspire a culture of excellence and accountability with your peers and your team

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.