Workforce Management Senior Specialist (Remote)
Date de publication :
30 septembre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée- Lieu de travail :Cork
Job Summary:
As part of the Payroll and Workforce Management transformation program, a new Workforce Management system will be implemented to modernize and streamline our processes. Remote working options are available, 10-15% travel across Europe will be required.
System Management and Maintenance:
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Day to day system management including providing support to business to ensure system compliance
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Managing and responding to customer inquiries ensuring a high level of satisfaction and support
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Configure and maintain the Workforce Management System to align with organizational processes, policies, and compliance requirements
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Collaborate with internal stakeholders to define business requirements and translate them into actionable items from the systems perspective
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Regularly update system parameters, ensuring accuracy and relevance of workforce data
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Troubleshoot and resolve system issues promptly to minimize downtime with escalation to higher level support when necessary
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Conduct regular system audits to ensure compliance with system rules & configuration
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Ensure that processes are accurately documented and described
Data Management and Reporting:
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Oversee the integrity and accuracy of data within the system
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Generate and analyze reports to provide insights into workforce trends, enabling informed decision-making
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Develop and implement data quality controls to enhance the reliability of HR analytics
User Training and Support:
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Provide ongoing training for end-users to ensure proficient utilization of the Workforce Management System
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Provide ongoing support to end-users, addressing queries and resolving system-related issues
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Collaborate with HR Systems, IT, and the Vendor for advanced technical problem resolution
System Enhancements and Upgrades:
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Collaborate with HR Systems, IT and impacted stakeholders to implement system upgrades or enhancements
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Participate in the evaluation and integration of new features to improve system efficiency
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Stay abreast of industry trends and best practices to suggest and implement continuous improvements
Education & special trainings:
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Degree in Human Resources, Information Technology, or a related field preferred
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3+ years experience in HRIS preferably within the EMEA region
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Proficient in relevant software and tools related to workforce management and HRIS preferred
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Fluency in English, both written & spoken is required.
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Proficiency in a second European language (German, French, Polish) is preferred
Qualifications & experience:
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Proven experience in administering HRIS, preferably within the EMEA region
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Very good knowledge of HR process flows, automation, and simplification potential
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Strong attention to detail paired with the ability to work well independently and under pressure
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Experience in creating reports, assessing, manipulating and presenting data in various formats
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Excellent analytical and problem-solving skills
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Experience working cross-functionally with different stakeholders with a high responsiveness to business needs
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Ability to prioritize multiple simultaneous deliverables and work in a fast-paced demanding environment