Global Accounts Manager

Global Accounts Manager

Lebbeke-Wieze, BE, 9280 Barcelona, ES, 8007 Zurich, CH, 8005

About the Role

The Global Accounts Manager plans, organizes, directs, coordinates, and controls all sales activities for the global account customer in order to achieve short and long-term overall objectives within the global business unit strategy. The goal of this role is to ensure BC consolidates and expands a profound relation with our global account and grows the top and bottom line business with them, thanks to a customer-focused approach, a profound knowledge of our global account as well as of Barry Callebaut, high customer proximity and a good business sense.

Key Responsibilities Include

• Act as the main link between the organization and the customer.
• Having a full understanding of the customer strategy, brands & categories in order to enable the offering of relevant solutions and identify future opportunities with the customer
• Conduct active contract management in direct communication with the customer, and support improvement of forecast accuracy and receivables%.
• Coordinate and act as liaison across Barry Callebaut to ensure maximum efficiency and success
• Negotiate and close multi-year agreements in order to drive value for both Barry Callebaut and the customer
• Ensure compliance with the terms and conditions of the long-term supply agreements.
• Direct and actively support the implementation of customer relationship management in the relevant segments and networks.
• Keep abreast of critical trends and evolutions within the area of responsibility in order to be able to react properly and timely.
• Drive innovation, productivity, and sustainability projects together with Global and European Business Developers and CSD team.
• Ensure constant follow-up on commercial goals and achievements in order to meet/exceed objectives.
• Ensure through constant and direct cooperation with various internal stakeholders that short and medium-term objectives in terms of volume, margin, and market share are met/exceeded.

About You

• Experience in selling to large corporations in a B2B food environment
• Strong in navigating complex matrix organizations, both internally and externally
• Analytical skills in a sales and marketing environment
• Knowledge of budgetary control and pricing mechanisms
• Strong business acumen
• In-depth knowledge of the industry’s offering in terms of capabilities, products, and innovation, as well as understanding the key players, customers and competitors, in the world of chocolate
• Languages: English. Italian is a huge plus

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