IT Onsite Technician (Sao Paolo, IT Support, English, Portuguese)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For this role we are looking for IT Onsite Technician for our team in Sao Paulo, Brazil.

Please note that the official start date for candidates in this role is not until February 2025. As a result, the pace of the hiring process may reflect this timeline. We appreciate your patience and understanding throughout the recruitment process.

Task and Responsibilities:

• provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware migration teams with information and appropriate reports and lists
• Service Request Management, Access Management, User Management, in-house Onsite Support
• End-users trainings
• Right assignment and troubleshooting
• Maintain accurate hardware and software inventory
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear
• Application of knowledge of overall systems and landscapes as appropriate

• Language skills: fluent English and Portuguese, other languages are advantage
• Technical skills are a plus
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task handling multiple clients
• Ability to work independently as well as willing to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events