Client Service Manager-GPS
Date de publication :
07 octobre 2024Taux d'activité :
100%Type de contrat :
Durée indéterminée- Lieu de travail :Cross
Client Service Manager-GPS (ID: 0000KO0M)
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
The role holder will manage the provision of client service support to high-valued Global Payment Solutions management clients, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. Their role is to provide client liaison and partner with Relationship Managers, Product Management and Operations to identify customized, competitive solutions.
In this role, you will:
- Manage the end-to-end client management (Services) process providing a positive and professional onboarding/client experience for customers.
- Use professional and technical expertise to provide credible observations and recommendations to others
- Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders
- Understand and describe which products and channels relate to specific customers
- Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
- Provide guidance and supervision to junior team members.
- Contribute to the development and implementation of a risk aware client management culture
- Accountable for delivering Client Service excellence effectively managing any risks and issues
- Identify and introduce service improvements to improve the overall client experience
- Resolves client service issues and challenges as the final escalation point
- Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
- Cross selling GPS products and providing superior service support for all GPS solution
- By analysing clients activities and providing advice and suggestions to clients to improve
- Generate referrals for other Global Businesses, e.g. Private Banking, GBM, WPB, CMB as appropriate
- Interaction with other global GPS units including clients, global service teams, Sales, Product Management and other elements of Client Management
- Provide analysis and recommendations to senior management
- Identify areas for improvement, devising and implementing well planned strategies to ensure best practices are adopted
- Identify client requirements, working with Sales, RMs and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC’s share of our client’s business