Internship Customer Experience, Service Design and Research (starting in March 2025) - RAIR

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Immerse yourself in the fascinating everyday working life at Roche Diagnostics surrounded by beautiful mountains, not far from the scenic Lake Zug and yet close to the cities of Zug, Zurich and Lucerne. Here, where we have been rooted for over 50 years, we develop and produce diagnostic solutions and help to find answers to health questions.

The Rotkreuz site, where a wide variety of disciplines work hand in hand, is a meeting place for over 2,700 talented employees from 70 different nations. Our campus invites people to work together, be creative and realise their full potential. We believe that a positive work environment, employee satisfaction, inclusion and sustainability are key to growing together and improving the lives of patients around the world. Welcome to Roche in Rotkreuz.

Embark on a transformative learning experience with Roche Diagnostics through our Aligned Internship Program in Rotkreuz. Designed to nurture emerging talent, this program offers a dynamic and immersive opportunity to gain hands-on experience in the field of diagnostics, fostering personal and professional growth.

Want to find out more about our site? Then watch this video .

You will join in the Roche Diagnostics Global Customer Experience and Solution Design Team an international group of customer experience and design strategists, researchers and designers that serve our purpose to bring the voice of customers to the core of Roche Diagnostics’ decisions by designing and enabling a seamless patient-centric experience across our portfolio of products and services.

This internship position is located in Rotkreuz, Switzerland, hybrid.

Key Responsibilities

• Assisting with user research, participant management and design activities related to CX/UX project development

• Collaboratively translating user research into powerful insights that impact design and business

• decisions

• Communicating powerful insights to business stakeholders through written, visual and prototype form

• Creating service blueprints, customer journeys

Who You Are

You are enrolled or have completed your Bachelor’s studies at a university, preferably in the field of Service / UX Design, Communication, Marketing, Psychology after February 2024 and are interested in applying your knowledge in a modern working environment as part of an internship.

Furthermore you are

• Fluent in English is required

• Skilled in written and visual communication

• Experience in workshop facilitation is preferred

Technical details:

The start date for the internship is March 2025 with a duration of 6 months with option to extend to 12 months.

Part-time employment is possible.

If required, it is possible to write a thesis during the internship.

The application deadline is November 11th. Interviews will take place in late November and early December.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche Diagnostics International in Rotkreuz is a leading provider of diagnostic systems solutions, and the largest manufacturer of fully automated in vitro diagnostic systems in Switzerland. We are more than 2’700 passionate colleagues from over 65 nationalities. Find out more about our site in Central Switzerland, here .

Besides extensive development and training opportunities, we offer flexible working options, 18 weeks of maternity leave and 10 weeks of gender independent partnership leave. Our employees benefit from multiple services on site such as child-care facilities, medical services, restaurants and cafeterias, as well as various employee events.

We believe in the power of diversity and inclusion, and strive to identify and create opportunities that enable all people to bring their unique selves to Roche.