Place of work

Starting date

Main duties

• Define and execute a Group-wide Service Excellence Strategy to achieve "best-in-class" solutions across our entire service portfolio, including digital vending machines.
• Standardize and implement mid-term improvement measures to enhance client satisfaction, service levels, training, automation, analytics, and performance management for our industry-leading solutions and products.
• Leverage best-in-class solutions to scale up service delivery across all country operations, utilizing technologies such as telemetry and IoT.
• Centrally coordinate and drive country-specific service delivery improvements to ensure timely realization of defined benefits.
• Lead our transformation and service improvement initiatives as a program manager.
• Continuously optimize end-to-end processes with a focus on efficiency, cost reduction, and client service.
• Develop initiatives to foster operational excellence across the Group's network.
• Support operational teams in utilizing business tools, operational processes, and their continuous development.
• Monitor and optimize the geographical operating footprint in alignment with country-specific projects related to logistic networks and warehouse operations.
• Contribute to KPI achievement and the development of new KPIs to support evolving business operations and client satisfaction.
• Support operational teams in new projects, with a particular focus on data analytics and information interpretation.
• Manage a team of Group Experts in Service and Operations Excellence.

Professional competence

Profile

• 3-5 years of experience in service excellence, operations, logistics, or retail, ideally with proven track record in Lean Management or Six Sigma.
• Demonstrated experience in leading and implementing multi-national service excellence improvement programs resulting in significant enhancements in service levels, client satisfaction, and cost reduction.
• Proven ability to thrive in international, matrix organizations, and fast-paced, restructuring environments.
• Experience driving transformation and change management, preferably in mid-sized companies with corporate structures.
• Positive, problem-solving attitude, self-motivated, and capable of working independently.
• Innovative thinker and interest in new technologies, digitalisation and data analytics with a hands-on, solution-oriented approach.
• Strong analytical skills, structured and precise, with excellent organizational abilities to manage multiple ongoing projects and prioritize effectively.
• Willingness to travel up to 40% within Europe.

Specialities

Application