Service Enablement Specialist

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

As a Service Enablement Specialist, you will operate in a dynamic, fast-paced environment. This role demands strategic thinking, the ability to define specific tactics, and the agility to adapt to new challenges. If you thrive in a culture of creativity, enjoy creating clarity from ambiguity, and are energized by taking on new challenges, this is your role.

You need to have proven skills working across teams, strong business acumen, proficiency in business process modeling tools and techniques, and a passion for solving complex business and operational challenges.

We are looking for an energetic individual who can collaborate with Service Delivery Managers, Project Managers, the Global and Regional services team, and internal and external support teams to deliver new service delivery capabilities and optimize the current services model.

Responsibilities

• Perform operational business analysis to identify Service Delivery improvement opportunities and functional gaps, sizing the potential benefit in cost savings, increased revenue, as well as customer experience improvements.
• Develop innovative Service Delivery capabilities as part of the global Service Delivery Enablement team.
• Collaborate with regional and functional stakeholders to harmonize requirements on a global level.
• Lead the efforts to implement Service Delivery innovations, collaborating with regional teams, IT, and customer experience leads.
• Communicate status of implementation to vendors, peers and leadership.
• Maintain up-to-date knowledge of industry Service Delivery trends and best practices.

Requirements

• In-depth understanding of service delivery processes, tools and technologies in the IT/electronics industry (problem determination, action plan development, service delivery coordination, performance management).
• Experience in Customer Service, specifically in designing and measuring the effectiveness of customer journeys.
• Strong spoken and written communication skills across a variety of audiences: vendors, peers, leadership.
• Demonstrated ability to negotiate agreements and gain consensus and collaboration in a matrixed organization.
• Familiarity with Lenovo’s hardware and services portfolios.
• A positive and proactive attitude, with an attention to detail, and the curiosity and drive to find creative solutions.

Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

What we offer:

Healthcare and well-being

Healthcare in private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card

Work - life balance

Extra vacation days, service awards, hybrid working model, work & life coaching on site, massages on site, contribution to wedding and childbirth

Development

Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, language courses on site, internal rotation program, financial contribution to external language courses

Bonus system

Motivating performance bonus system, financial bonus for referring a friend, notebook for personal use, company mobile and car based on seniority level

Community life (CSR)

Volunteering & charity events, diversity and LGBT events, initiatives for seniors, children, people with disabilities, animals, “women in leadership”

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.