Call Center Supervisor

Call Center Supervisor

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.  For more information, please visit solera.com.

The Role
The supervisor coaches, motivates, trains, develops and guide employee performance through a variety of mechanisms such as observations, metrics analysis and feedback devices from customers, peers, management, and others. The incumbent will ensure and help the team operate at highest level of quality and productivity. While meeting these objectives, the supervisor must exhibit high levels of integrity and ethical behavior.

What You’ll Do

At Solera, we believe in providing clarity and focus to the primary responsibilities of the role.  The priorities associated with this role are:

• Provides a work environment that recognizes employee achievements and addresses any concerns
• Communicates and enforces employee policies and procedures
• Promptly responds to employee and/or customer complaints and escalates as necessary
• May participate in matters related to unemployment compensation
• Takes part in the Performance Management efforts for their respective teams to achieve Service Level attainment
• Partners with Human Resources and conducts candidate interviews as necessary
• Provides development and guidance to team members
• Conducts weekly internal team meetings
• Maintains productive coaching and motivation by working directly one-on-one with the team members
• Responsible for the discipline of employees up to and including termination of employment; - Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary

What You’ll Bring

• Minimum of a High School education or GED required
• Strong problem solving, analytical, influencing, and negotiation skills
• Maintains a visible presence that encourages and supports employee communications
• Ability to take initiative, identifying potential problems, and solutions
• Excellent communication skills— can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients
• Ability to plan and prioritize tasks, to work well under pressure, and handle multiple tasks simultaneously
• Excellent interpersonal skills, judgment, and decision-making skills

It is impossible to list every requirement for, or responsibility of, any position.  Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.  Therefore, the above job description is not comprehensive or exhaustive.   The Company reserves the right to adjust, add to or eliminate any aspect of the above description.  The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Applicants must be currently authorized to work in the United States on a full-time basis

without the need for employer sponsorship.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

Shift Descriptions:

Tuesday- Saturday 11am-8pm EST

Tuesday- Saturday 10am-7pm EST

Sunday-Thursday 10am-7pm EST

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.