Digital Solution Technical Support Engineer

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Digital Solution Technical Support Engineer

Responsabilities:

• Technical Support: Assist on-site engineers and customers in resolving technical issues with WinGD WiDE systems deployed on ships, focusing on hardware, network connectivity, and platform functionality.
• Remote Diagnostics: Use WiDE’s remote diagnostic capabilities to monitor and analyze engine and system data, providing guidance to engineers for quick issue resolution.
• Issue Escalation: Work with internal product development teams and escalate to resolve complex technical issues for advanced troubleshooting and solutions.
• Manage Rollout: Coordinate and assist the deployment of product for new installations or updates, including coordinating and supporting the onsite engineer tasks. Ensuring smooth deployment pipelines.
• Proactive Monitoring: Continuously monitor the health of the WiDE system and notify site engineers of potential issues before they impact operations.
• Compliance & Safety Support: Ensure that the WiDE systems comply with maritime regulatory standards and safety protocols, providing necessary documentation and guidance.

Requirements:

• Experience: Minimum of 3 years in technical support roles, preferably in industry remote monitoring, control systems or maritime solutions.
• Technical Expertise:
• Knowledge of remote monitoring and diagnostics systems, including real-time monitoring, data acquisition, transmission, and cloud integration.
• Experience troubleshooting networks (TCP/IP, WebSockets) and communication protocols (MQTT, HTTP, etc.).
• Problem-Solving: Demonstrated ability to troubleshoot and resolve technical issues involving both hardware and software in remote monitoring and control environments.
• Communication Skills: Strong written and verbal communication skills, able to collaborate with on-site engineers and explain complex technical issues clearly.
• Tools & Platforms: Experience with remote monitoring and control tools, ticketing systems (e.g., Jira), and basic knowledge of maritime regulations.

Our offer:

• Employment contracts with WinGD are signed jointly with WinGD’s external HR partner cross-ING
• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities