Customer Support Technician (100%) - Bionomous

About Bionomous

Bionomous is a Swiss start-up developing and commercializing laboratory instruments to automate certain processes in biology and biotechnology. Bionomous was born at the Swiss Federal Institute of Technology (EPFL) in Lausanne and its product, the EggSorter, has been on the market since 2023.

Job description

The role of Customer Support Technician involves installing our products at client locations, providing customer support, and conducting field visits to address technical issues and ensure customer satisfaction. The ideal candidate will act as a vital link between our products and our clients, ensuring smooth operations and exceptional service delivery.

Responsibilities

• Product Installation: Install, configure, and test our products at client sites to ensure optimal functionality. Provide hands-on demonstrations and training to clients on product usage.
• Customer Support: Serve as the first point of contact for technical support inquiries, troubleshooting issues via phone, email, or in-person. Maintain detailed records of customer interactions, issues, and resolutions.
• Field Visits: Conduct on-site inspections, repairs, and upgrades as needed. Ensure timely and effective resolution of customer complaints or technical concerns.
• Technical Documentation: Prepare and maintain installation manuals, troubleshooting guides, and training materials.
• Collaboration and Feedback: Work closely with the engineering and sales teams to communicate customer feedback and technical challenges. Provide insights for improving product design, functionality, and user experience.

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Required skills and qualifications

• Bachelor’s degree or technical diploma in engineering, IT, electronics, or a related field.
• Proven experience in product installation, technical support, or a similar role.
• Proficiency in diagnosing and resolving hardware and software issues.
• Strong problem-solving skills and the ability to work under pressure.
• Willingness to travel frequently and internationally to client locations (up to 50% of the time).
• Excellent communication and customer service abilities.

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Preferred skills and qualification

• Proficiency in French
• Familiarity with laboratory workflows and automation technologies.
• Valid driver’s license.
• Ability to lift and handle technical equipment during installations.

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What we offer

• Be part of a passionate team driving innovation in life sciences.
• Work on impactful projects in a collaborative and inclusive environment.
• An opportunity to be involved in a start-up in its growth phase

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Job location

Villaz-St-Pierre, Switzerland

Period

Starting February – March 2025

If you think you match the profile described above, we invite you to send us your complete file including a letter of motivation, a CV, and any work certificates to the address E-Mail schreiben, indicating the job title as reference.