E-Banking Service-Line Specialist

We are looking for a motivated and detail-oriented individual to join our E-Banking Support Service Line Team. In this role, you will play a vital part in delivering exceptional support for our e-banking services while assisting clients with their inquiries.

What would your role be?

Guide clients through the e-banking enrollment process, ensuring a smooth and efficient setup.

Address specific client questions related to e-banking functionalities, such as password resets, transaction inquiries, and account access issues.

Investigate and resolve client issues in a timely manner and provide step-by-step solutions to clients.

Work closely with the IT department to identify and report system bugs and technical issues affecting client experience.

Collaborate with fellow team members to share knowledge and best practices for client support.

Participate in team meetings and training sessions to stay updated on product changes and service improvements.

Identify opportunities to enhance the client support experience and suggest process improvements.

Stay informed about industry trends and emerging technologies related to e-banking.

What are we looking for?

Banking apprenticeship coupled with 3-5 years of relevant support experience, ideally in roles involving direct client interactions (e.g., E-Banking Support, or as a traditional Assistant).

Exceptional interpersonal abilities and a genuine enthusiasm for engaging with clients, consistently upholding Vontobel Client Experience Standards.

Detail-oriented, agile, and possessing a hands-on mentality; a collaborative team player with a strong desire to learn and grow.

Fluent in German and English with excellent communication skills; additional language proficiency is a plus.

What do we offer?

Top Zurich location with collaboration spaces (including rooftop terraces) and free lunch

Friendly, diverse team in an open-office space

All the latest technology to help you excel and advance

Agile environment in how we think, the way we work and our trust for each other

Flat hierarchy with collaboration at all levels

Campus feeling and a collaborative spirit

We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply.

At Vontobel, you are building better futures for our clients and society, as well as for yourself. By 2030, we want to be known as one of the leading and most trusted global investment firms. We have 2,300+ engaged professionals, based in over 25 locations globally and headquartered in Zurich.

We are both majority family-owned and publicly listed. Our capacity for long-term focus on topics such as sustainability is underpinned by the security of the family’s 100-year commitment. Driven by an ownership mindset, you can unlock your potential and translate insights into opportunities. We are hiring talented individuals who are determined to deliver in a changing world and who come from a wide variety of backgrounds. Do you want to be Vontobel?

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