Associate Field Service Representative
Publication date:
10 October 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Pensacola
Work Flexibility: Field-based
Shift: Monday - Friday, 8:00 AM - 5:00 PM
Radius: Florida, Alabama, Mississippi, Georgia
Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!
Who We Want:
Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
What You Will Do:
As an Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. Additional responsibilities may require you to:
- Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
- Independently manage work calendar and travel schedule.
- Serve as company liaison with customer on administrative and technical matters.
- Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
- Collaborate with senior-level Field Service Representatives and Stryker Sales teams.
- Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to field service reports, expense reports and service checklists.
- Travel and assist in other Field Service team members territories; instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates; installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.
What You Need:
Required:
- High school diploma or equivalent
- 3+ years of relevant experience
Preferred:
- Associate or bachelor’s degree
- Previous experience as a technical field service professional or in a relevant capacity