Global Application Service Delivery Manager (f/m/d)

As a Global Application Service Delivery Manager (SDM) you lead a multinational team of Application Managers and specialists, developing, implementing, and executing the IT capability to either plan, build, run or support IT solutions resulting from Business or Support-Function demands.

Your Responsibilities

• Lead multiple multinational teams in delivering services to specific Business Units, ensuring alignment with overall company objectives

• Oversee the strategy, operations, HR management, and budgeting for the department, ensuring efficient and effective service delivery

• Lead service and project teams, ensuring high standards of performance and delivery

• Ensure the area of responsibility is properly organized, staffed, skilled, and directed with HR support, and drive strategic organizational development

• Guide, motivate, and develop direct and indirect subordinates in line with HR policies, promoting the growth and satisfaction of both the company and employees

• Implement agile development methodologies to enhance flexibility and responsiveness in service delivery

• Establish a stable end-to-end service delivery framework for globally used applications in accordance with ITIL4 standards

• Guide and support IT implementation projects, ensuring successful execution and alignment with business needs

• Develop a governance setup and conduct service/project reviews for the service-receiving organization in line with global IT standards

• Hold financial responsibility for all sub-teams, managing budgets effectively to support strategic objectives
   

Your Background
 

• Bachelor’s degree in Computer Science or a related field, or 10+ years of experience in IT operational management

• At least 10 years of profound experience in IT technology, applications development, and management

• Minimum of 5 years of experience in large global corporations

• Over 5 years of experience managing third-party providers on a global scale