Arcondis

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Turhan

Recruiting, HR

Managed Services - United States

Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.

We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.

We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.

Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.

We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.

Incident Management and Service Request Support

Problem Management

Operational Change & Configuration Management (including implementing configuration changes)

System Administration and Validation

Knowledge Management

Service Asset & Configuration Management

Data Management (handling data change requests, imports, and extractions)

Continuous Improvement Processes

• Hands-on support to the client’s users and facilitate knowledge transfer to support engineers on our team

5+ years of experience configuring, supporting, and implementing CRM software (e.g., Veeva Vault Medical CRM or Salesforce).

Understanding of ITSM practices.

Proficiency in Data Management and Data Stewardship.

Background in science or clinical research.

Understanding of Territory Management and Alignments.

Familiarity with Medical Science Liaison (MSL) activities, including interactions with KOLs, HCPs, and researchers.

Effective communication of clinical data with MSLs.

Understanding of clinical trial design, data analysis, and scientific literature.

Experience in customer-facing roles, managing customer expectations.

Strong organizational, multitasking, and independent work skills.

Excellent communication skills (English).

Experience with ticketing systems (e.g., ServiceNow).

Relevant Veeva certifications.

Experience with Veeva Vault Medical CRM, including troubleshooting on iPads is a plus

Experience with Veeva MedComms is a plus.

Familiarity with Veeva Network and Veeva Open Data and ITIL certification are a plus