Program Management - Senior Program Manager - VP

Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in people and their development. We are transforming and simplifying our operating model creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global and diverse Organisation, with a presence in over 60 Countries; covering all post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Markets Operations at Citi has embarked on a significant, multi-year transformation covering all aspects of designing and delivering a future state target operating model: risk and controls, regulatory compliance, process re-engineering, automation, people and culture, data transformation, technology investment and client service. This is a large and complex undertaking.

The Markets Operations Transformation team has been formed to support stakeholders both within Operations and across the bank, to design and deliver this multi-year transformation roadmap. Our transformation is underpinned by strategy, investment, change execution and a market-leading operations change delivery team focusing on programme and project management, business analysis, process re-engineering, low code application development and PMO.

The team is currently recruiting for a BA/project manager at VP level to take a role on the Strategic Ledger initiative and its impact on Market Operations teams and functions.  The programme is kicking off in Finance with a multi-year plan to move to Oracle as the firms’ General Ledger.  The design, development, testing and implementation of Oracle will impact all Markets Operations functions across legal entities, asset classes, and geographies, The Programme delivery team works closely with Markets Operations stakeholders across APAC, EMEA and North America in partnership with Finance and is engaged with the Firmwide impacted Operations and Business teams.

Initial functional scope of this role will include all GL related functions for Markets Operations but may be subject to change as a result of business priorities, programme budgets and overall transformation priorities.

Responsibilities:

• Manages a set of assigned programme workstreams, tracking progress of deliverables on the plan, performing analysis as part of issue resolution, ensuring all project delivery documentation is in place, to the required standard and signed off.

• Supports the Finance Programme Manager with driving the plan and coordination of day-to-day activities across the programme on behalf of Markets Operations.

• Demonstrated experience in delivering change in a collaborative, agile team environment as well as more standard frameworks

• Ability to monitor tight deadlines, or unexpected requirement changes

• Demonstrated ability to lead, plan, organise and prioritize work within a delivery framework

• Strong collaboration, communication and coaching skills

• Excellent client servicing and presentation skills

• Strong ability to establish, build and maintain strong effective working relationships at all levels of the organization

• Knowledge of modern technology, architecture and infrastructure

• Demonstrated ability to work independently as well as part of virtual teams to deliver on strategic outcomes

• Works with Operations stakeholders and builds and manages relationships.

• Works with stakeholders to ensure program scope definition meets operations objective, ensuring requirements are clearly documented are strategic and are well understood by all stakeholders and Technology.

• Support the Operations line team with their test preparation and execution and

• Leads the identification and drives resolution of issues, including those outside of the immediate workstream within their remit.

• Drives adherence to program processes, procedures, methods, and standards for program delivery as defined by Citi PM standards.

Qualifications:

• Demonstrate a record having worked with Transformation as a Business Analyst/ Project Manager managing teams and delivery on large projects

• Strong working knowledge of global markets and global markets operations

• Prior markets operations experience specifically in the General Ledger impacting functions is a significant plus

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

• CAPM, PMP, PgMP and/ or MBA are beneficial

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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