E-COMMERCE OPERATIONS SPECIALIST 100%

The company

At Swatch, we thrive on surprise. Whether it's with our collections, action sports or artistic collaborations, we don't stay inside the box. We're here to shake things up with our striking designs, which always reflect the zeitgeist but never fail to catch the eye. That's what we do best, and that's what we've done since 1983.

Our team is a collective of passionate people, headquartered in Switzerland and present worldwide. We are visionaries and revolutionaries - unwaveringly true to ourselves and unafraid to do things differently. Together, we are here to make the world a little more colorful and exciting by embracing newness and boldness. You might even say that we're more than just a watch company.

In order to reinforce the E-commerce team in our HQ in Biel/Bienne, we are currently looking for an

E-COMMERCE OPERATIONS SPECIALIST 100%

Job description

Key Responsibilities:

• Support the operational side of the international rollout of the Swatch e-commerce
• Coordinate the rollout of Omnichannel services worldwide: eReservation, Click&Collect and Click&Collect Express
• Implement the global eCommerce processes jointly with the eCommerce department and in collaboration with cross-functional teams: IT, Logistics, Finance, Retail, Legal to enforce eCommerce business worldwide and website new functionalities
• Define and implement the anti-fraud strategy and risk management for online transactions worldwide with the goal of maximising revenue, minimize fraud-loss and operational costs
• Responsible for order management process for the worldwide e-commerce sites
• Collaborate with external partners such as payment providers, logistics and group services.
• Define and create operational process work flows and tools for markets and HQ stakeholders
• Improve, set up and implement Customer Service tactics for pre/after sales jointly with other brands of the Swatch Group

Profile

• Bachelor's degree in business administration, engineering degree in information technologies or equivalent
• Good understanding of eCommerce business and landscape
• Previous experience in a similar position is a plus
• Experience in the management of complex and multinational projects is a plus

Professional requirements

You are proactive, flexible, and responsible with strong communication skills as well as pronounced analytical, technical, and planning skills. Customer, service, and solution oriented, you are used to work in fast moving, international environments and deal well with priorities and tight deadlines. You bring excellent communication and negotiation skills and are used to work independently. Moreover, you are a team player with good interpersonal skills, can build relationships with other teams and departments.

Languages

In addition, you are fluent in English, additional language such as German and/or French is a plus.

Company address

Your new employer:

At Swatch we don't do boring. We thrive on innovation and infuse our pioneering and adventurous spirit into everything we do. As such we operate in a fast-paced and dynamic environment that values creativity, teamwork and openness. We want our people to feel inspired to bring their best and authentic self to work and actively seek to create an environment that prioritizes diversity, equity and inclusion and where individuals feel heard and appreciated.

We strongly believe that happy and healthy employees are the key to success. That is why we offer attractive benefits including:

Work and holidays:

• Flexible 40 working hours / week
• 25 days of annual leave

Health insurance / Pension fund:

• Contribution to health insurance costs
• First class pension fund

Maternity/Paternity :

• Extended maternity leave
• Family allowances beyond legal requirements

Further training:

• Training and development plan
• Paid language courses

Mobility:

• Unique and modern buildings and outdoor facilities
• Convenient location and access via public transport
• Free underground parking and access to bike sharing

F&B:

• Subsidized on-site canteen and food trucks
• Free coffee and tea

Other:

• Prod
  uct discounts
• Wellness benefits and fitness programs
• Fun workplace events

Contact

If you feel this challenging opportunity meets your profile and expectations, please click on the APPLY link to send us your CV in English.

SWATCH Ltd.
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne