IG Community Support Advocate I

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Job Description

About the role:

The IG Patient Advocate I is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment. The Patient Advocate I provides unbranded, disease state education, and peer to peer support to people living with Primary Immunodeficiency enrolled in MyIgSource while being mindful of legal and regulatory constraints during every interaction. You will report to the Community Engagement and Recruitment Lead.

How you will contribute:

• Patient Education, Peer to Peer Support & Community Outreach

• Make outgoing and handles incoming calls via the toll-free MyIgSource phone line.

• Provide unbranded disease state information, education, and resources about PI, unbranded IG treatment, plasma, self-advocacy, MyIgSource, and Takeda programs.

• Enroll patients/caregivers in MyIgSource and obtains opt-in, providing a positive experience for all callers documenting all interactions appropriately.

• Handle or triages incoming calls from HCPs as appropriate.

• Travel to/attend approved local, regional, and national patient events, trade shows, attend relevant HCP events, share experience/speak at events to educate on PI, the need for peer-to-peer support, and the educational resources offered by Takeda.

• Attend Unbranded PI Education Support Meetings using discretion in interactions to be mindful of legal and regulatory constraints.

• Attend National walks, local education days to facilitate understanding of MyIgSource, and Ig Community Support at Takeda Internal PI Education

• Participate in videos, brochures, photos, etc. sharing their experience as an advocate, personal experience with PI and MyIgSource to be shared internally and externally in multiple medias.

• Provide feedback to senior leaders of IgCST on the patient, HCP, disease state, and emotional journey perspective when permissible

• Educate internal audiences on PI patient experience and patient journey, MyIgSource, and all MyIgSource educational tools and resources.

• Share personal story, complying with Takeda policies and SOPs and Legal, Regulatory, and Ethics & Compliance guidance.

Minimum Requirements/Qualifications:

• Bachelor’s (strongly preferred)

• 3-5 years customer service/sales experience in a professional setting, or teaching experience (required if no degree)

• Patient Advocacy, health care and/or experience in a regulated industry is preferred

• Significant education or experience with primary immunodeficiency (PI) strongly preferred

• Proficient communication, interpersonal, and English language oral skills are essential

• Strong understanding of the pharmaceutical, biotechnology, medical device or other healthcare industries and relevant laws and regulations

• Excellent decision-making ability and strong analytical skills

• Ability to take initiative and ownership of assigned duties

• Excellent organizational skills and acute attention to detail

• Ability to work on multiple projects simultaneously and prioritize work

• Basic computer and internet skills including knowledge of Microsoft Office products such as Excel, PowerPoint, and Word

• Ability to explain complicated subjects in an easy-to-understand manner

• The following personal characteristics: Compassion and passion for the patients we serve. A bias towards action with high ethical standards, self-starter, and collaborative team player

Travel: Ability to travel 25%, including weekends

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

This position is currently classified as "remote" in accordance with Takeda's Hybrid and Remote Work policy.

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Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. 

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EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

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