Process Manager (m/w/d)
Publication date:
30 November 2024Workload:
100%- Place of work:Lausanne
As a trusted partner and inspiring change leader in an agile, technology-driven world, the Process Manager takes responsibility for new business models and combines the passion of our teams and the power of our tech tools to create new solutions, concepts and processes for internal and external customers. You are a great partner with excellent concepts/processes for internal and external customers that positively impact business results.
As a Process Manager at Randstad you will be part of a highly engaged and dynamic team. You will review our service quality through continuous analyses of service processes with internal and external customers and initiate improvement measures based on the business concepts and "the future way of work".
In your role you will be leading projects for existing internal and external customers as well as new customers according to LEAN management, supporting the operative teams in the development of additional services.
your core responsibilities:
analysis, implementation and improvement of work processes
- Carry out the business scan during the sales process, set up the concept for the new client together with the Commercial Manager and perform the implementation presentation to the client
- Analyze current Workforce Management processes at our customers (job profiles, workload, analysis of the working environment, etc.) and identify areas for improvement
- Proactively develop and implement new processes & improvement initiatives that drive efficiency and business results (overcome barriers, if there are any)
- Continuously analyze our internal processes to improve efficiency and reduce costs
- Collaborate with cross-functional teams to ensure processes are aligned with organizational goals
- Develop and maintain process documentation and work instructions
- Stay up-to-date with industry trends and best practices related to Total Workforce- & Lean Management
advising internal and external partners to increase productivity and reduce costs
- Implement and control defined KPI's and SLA's, consolidate reports & dashboards, create cost savings/cost avoidance plans to increase productivity and improve work organization
- Be positively disruptive to break old habits and drive the new way of working
- Advise customers and internal operative teams on the composition of the ideal pool, monitor the pool management for talents and temporary workers
- Create with the Randstad Operational Manager/s commercial opportunities & roadmaps for customers incl. storytelling (cost savings, process improvements, co-creating new solutions with customers)
- Train and coach internal & client's teams on new processes and ensure compliance with established procedures
developing a long-term partnership with clients
- Develop and maintain relationships with key stakeholders to ensure that total workforce management and other processes meet their needs
- Constantly communicate with Randstad Operational Manager/s and the operative teams about the needs of our clients, our services and to plan the next step
- Develop and maintain a purposeful chain of contact within Large Account Onsite, the clients and additional internal Business Lines
- Regular optimisation of services for Large Account Onsite, customers and additional internal Business Lines (as required)
- Implementation of new projects at the customer site and internally (LEAN, new e-tools, Weplan etc.)
- Leading change & storytelling together with the operational business leads
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qualifications
what you will need to be successful in this job
- Bachelor's degree in a related field or six years of full-time work experience
- 3-4 years' experience in the service/industrial sector with a proven track record measured by increased responsibilities
- SIX/SIGMA or Project management education is an advantage
- Ability to make sound business decisions in a fast-paced environment
- Ambitious, driven and determined to meet and exceed activity KPI's
- You're driven, passionate, and enthusiastic and you love connecting with new people
- You are confident with high levels of personal motivation, drive and enthusiasm
- Exceptional stakeholder management, diagnosing and consulting skills
- You have the ability to successfully navigate complex, ambiguous and international environments
- Excellent written and verbal communication interpersonal / influencing skills with experience in coaching, facilitating & influencing teams
- You are thriving with pace, change, growth & ambiguity
- Demonstrated high level Business tech systems and computer skills and eagerness to experiment with new digital tools and implement them within the operative team and the client's environment
- English, French, business fluent and German is a plus
- You must love to travel within Switzerland (day trips, approx. 3-4 days/week)
- We pay salaries and bonuses that are in line with the market
- We take over a share of 10% of your health insurance premium
- 5 weeks paid holidays are a matter of course for us
- You benefit from various discounts with various cooperation partners
- We offer our new fathers 1 week in addition to the statutory paternity leave
- We offer you a Half-Fare travelcard from day one
- With us you have the opportunity to participate in a personal and lucrative share plan
- We offer you many opportunities for further training, which will enable you to develop personally and professionally
We believe your career is more than a job. Through your work, you make a meaningful contribution to society. Every day is an opportunity to make a positive impact. Whether you're helping a client find the perfect employee to expand their business, or guiding a job seeker in finding a job they love, you're always looking for small (and not-so-small) ways you can make a difference.
Randstad is looking for bright, innovative individuals who share our passion for improving the world of work. If you're interested in being a part of our vision, we welcome your application.
