Officer, Talent & Development Analyst /Program Coordinator, Human Resources

Organization Description

The Talent and Learning (T&L) team consults across the Asia Pacific franchise, aiming to maximize organizational performance to meet current and future business objectives. This is achieved by partnering with the business to effectively manage talent, create and leverage diversity, and understanding the competencies required in their teams to achieve business objectives, to then develop (where required), deliver and evaluate learning and development solutions.

The Talent and Development Analyst will be part of the Talent & Learning Professional Services group, and will report directly to the Japan Talent Management Head TLPS supports the program management of regional and country: (1) talent and professional skills programs, (2) talent and performance management processes, (3) diversity and inclusion programs/initiatives sponsored by T&L.

3.     Expense Management

·         Create purchase order numbers for confirmed engagements

·         Process the payment for invoices and monitors the payout

·         Coordinate with vendors regarding the payment status of invoices

·         Respond to payment queries from the vendor and partners

·         Responsible for expense accruals and maintaining the expense tracker

4.     Vendor Management

·         Facilitate vendor onboarding – contract and system (includes vendor activation)

·         Review vendor contracts / scope of work / work order

·         Responsible for vendor profile maintenance (e.g. updates)

·         Support the Business Management Lead during contract renewal reviews

5.     Billing

·         Prepare and review billing entries for intercompany charging

·         Coordinates with internal Citi partners in clearing the billing

·         Respond to queries related to the billing process

6.     Business Management

·         Responsible for risk management, and compliance and controls within T&L

·         Support the Business Management Lead in preparing/revising the budget

·         Represent T&L in Citi-wide PH initiatives and meetings

·         Ensure continuity of business plans are in place

7.     Reporting & Metrics

·         Responsible for creating standardized reports, metrics, and dashboards related to Talent & Learning processes and initiatives (e.g. talent and diversity landscape, performance management completions)

·         Provides first level analysis for dashboards and metrics, and suggests data trends to RMs

Knowledge, Skills, and Abilities

·         Strong language capability both in Japanese and English is a must

·         Flexibility and experience in managing multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines.

·         Ability to work independently and interact with all levels of management in a professional and positive manner

·         Strong analytical, project management and process management skills

·         Able to multi-task, resourceful and work under pressure

·         Excellent written and verbal communication skills

·         Strong attention to detail, follow-up and organizational skills

·         Learning Management System experience a plus

·         Collaboration and e-learning tools experience a plus

·         Proficient in MS Office

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