IST Support Level 2 (W/M)

Are you a IST Support ? You have some skills in IT infrastructure support and maintenance ? This position is for you !

Meanquest is a Swiss IT services company, specializing in IT infrastructure, security, managed services, cloud computing and staffing. More than 100 highly qualified employees put their responsiveness, professionalism and know-how to good use to provide innovative solutions that are perfectly adapted to our customers' requirements. Our branches in Ecublens (VD), Meyrin (GE) and Givisiez (FR) ensure a local presence and proximity to our customers.

For one of our client based in Geneva (GE), we're looking for a

IST Support Level 2 (M/W)

Missions:

• Assisting users with software configuration, installing peripherals and troubleshooting Workstations, printers and videoconferencing tools (Yealink)
• Resolve the incidents Level 2
• Helping users with Office 365 software (e.g., MS Forms, Teams, Sharepoint, office...)
• Asset inventory management 
• Onboarding and Offboarding users and provisioning new laptops with Microsoft Autopilot for onboarding requests
• Manage the mobile telephone fleet.
• Adding and Removing software licenses for Microsoft and Adobe products. Providing regular inventory checks.
• Creating accounts or email-shared mailboxes and distribution lists.
• Life cycle management of hardware units – Process end-of-life cycle management, notification, replacement and asset decommissioning/disposal
• Managing Microsoft Active Directory (on-prem and in Azure),
• Liaising with level 3 experts to configure network equipment such as switches or firewalls and managing backup software.
• Drafting documentation detailing the deployment and installation procedures for the various services
• Ticket management and archiving through the customer's incident management system with SLA.
• Managing requests escalated from technical support level 1.
• Working with the team to implement long-term strategic technology plan.

Profile :

• Degree in computer Science or related field 
• A Microsoft Certification of office tools and Windows 11 is a plus
• Previous experience in IT infrastructure support and maintenance
• An experience in Sharepoint Administration, Data protection, security and integrity in their general context
• General knowledge in networking (cisco)
• Knowledge with Yealink type videoconferencing equipment is a plus
• Ability to methodically identify problems and perform "troubleshooting" in accordance with guidelines
• Ability to analyze needs, ensure optimization and use of resources and existing technologies
• Team spirit and willingness to work as a team
• Knowledge of ITIL best practices is strongly recommended
• Fluent in English and French

This position is open to both men and women.

Don't hesitate! Join us and apply online now! Only applications that meet all the required criteria will be considered.

#LI-EF

Secteur: Services sociaux et pour la communauté/Associations à but non lucratif

Poste: Technologie/TI

Type d'emploi: CDI