Senior Manager, Laboratory Services Americas

Johnson & Johnson is recruiting for a full time Senior Manager, Laboratory Services Americas to be located in either Spring House, PA or Malvern, PA.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong.

J&J’s Engineering & Property Services (E&PS) organization provides end to end leadership and management of J&J’s global building footprint, with a significant influence across the J&J Enterprise. The people of E&PS share the ability and responsibility to plan, design, build, and run a future footprint with one common goal: enable growth for Innovative Medicine and Med Tech. E&PS provides innovative workplaces where employees can collaborate and grow by delivering flexible site solutions which enable our business to best serve our customers, patients, and the global community.

The mission of our Lab Services team is to deliver outstanding, efficient, standardized lab services, which support overall business objectives, demonstrate value and return time to science.

The Sr Manager, Laboratory Services is accountable for the execution of the Laboratory Service strategy in the assigned region covering our enterprise-wide programs which include the Enterprise Laboratory Instrumentation Services (ELIS), Laboratory Scientific and Support Services, the Consumables Point of Use (POU) program and Asset Redeployment Management Systems (ARMS).

The candidate will have knowledge of laboratory services, program management capabilities, influencing and negotiating skills with multi-functional teams and an understanding of supplier governance and contracts.

Key Responsibilities:

Responsible for service delivery and performance across enterprise-wide laboratory services programs in region to improve value for the Business. The Sr. Manager will guide best in class, safe, reliable, compliant, and efficient lab services. Accountable for program delivery through robust vendor performance management, financial planning, and proactive communications and organizational change.

Strategy & Leading

• Contribute to the development of the Lab Services strategy while delivering a harmonized strategic approach of Lab Service programs across regions.


• Lead Regional outsourced lab services programs (ELIS, Lab Support Services, POU and ARMS).


• Drive strategy execution and improvement plans with preferred suppliers and business partners. Function as a spokesperson when required for audits, inspections, and customer concerns.


• Lead supplier governance and performance management for the local / regional preferred suppliers.


• Manage regional operational expense budgets, assessing opportunities for the overall lab services experience that will improve financial and operational value by using resources, economies of scale, supply chain standard methodologies and innovations!.

Supplier and Performance Management

• Drive safety requirements and laboratory standards for GLP, GCP and GMP compliance within established lab programs as appropriate for each site.


• Perform functional area - supplier evaluation and improve the program upon campus-wide local /regional needs.


• Support and review periodic updates on program results and solicit feedback on program performance with a focus on continuous improvement, cost savings and scalability.


• Managing the J&J Asset Redeployment Management Program for region by identifying non-used equipment, providing process guidance for sites and supplier level involvement, and help coordinate placing of equipment on asset redeployment networks.

Customer Management

• Develop robust customer relations with key laboratory and procurement managers by gaining and maintaining the respect of the scientific community through engagement.


• Collaborate with local business partners and suppliers to ensure flawless delivery of lab services and leverage opportunities where appropriate.


• Meet regularly with concerned partners to review lab service governance, new opportunities, and performance metrics.