Lead Research and Insights Specialist

Lead Research and Insights Specialist

305 King St W

Suite 1100

Kitchener, ON N2G 1B9

Canada

Lead Research and Insights Specialist Description

ABOUT THE ROLE

As a Lead Research and Insights Specialist at EPAM Global Research Institute you'll embody a unique intersection of deep technical expertise, user-centered design acumen and user research skills. We prioritize developing transformative products and services that are not only innovative but also intuitive, accessible and easy to use. Your role will be integral to our mission of delivering user-centric experiences across a diverse range of platforms and sectors in Switzerland. This position offers a hybrid work model, combining remote and on-site work in Zürich.

Our Research & Insights team is a multidisciplinary hub of experts situated in Europe, committed to influencing product strategy and design through actionable user insights. By implementing both standard and innovative UX research methods, we drive design decisions and strategic orientations that cater to both local and global markets.

Responsibilities

• Lead and execute user research projects from scoping to delivery, using methods like interviews, surveys, usability tests and data analysis
• Advocate for the user throughout the design and development process, translating research insights into actionable recommendations
• Use UX tools such as Figma and Sketch for prototyping, wireframing and high-fidelity designs
• Analyze user interactions and behaviors through metrics and KPIs, using analytical tools to inform and influence design decisions
• Create and manage client journey maps to visualize and identify pain points and issues that need to be addressed to improve the journey experience
• Facilitate workshops and collaborate closely with UX/UI designers, business analysts, product managers and developers to implement and iterate on design solutions and to find the best resolutions for our clients
• Communicate research findings and design rationales effectively across various audiences, from team members to executives
• Stay up-to-date with research & UX trends, tools and technologies, actively participating in continuous learning and professional development
• Contribute to the team's knowledge base by publishing articles, whitepapers or presentations on user research methodologies

Requirements

• Bachelor’s or Master's degree in Human-Computer Interaction, Cognitive Psychology, Design or a related field
• 5 years of professional experience in user research and/or UX design, preferably in an agency with diverse projects
• Fluent in both German and English (at least C1 level)
• Proficiency in standard research methodologies like interviews, surveys, usability testing and A/B testing
• Strong portfolio showcasing a range of research projects, preferably in a variety of sectors
• Excellent communication and presentation skills, particularly when explaining insights and ideas to non-technical stakeholders
• Experience in the banking sector is nice to have

Our Benefits Include

• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Referral program
• Hybrid working opportunities
• Global business travel medical and accident insurance
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
• EPAM Switzerland was named a Top Company 2022, 2023 & 2024 by Kununu for its people centric culture built on life-long learning
• Certain benefits and perks may be subject to eligibility requirements

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• Swiss nationals
• EU/EFTA nationals
• Third-country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits