Soft Services Manager (m/w/d)
Key information
- Publication date:10 October 2024
- Workload:100%
- Contract type:Unlimited employment
- Language:English (Fluent), French (Fluent)
- Place of work:Genève
Als Apleona Schweiz AG bieten wir unseren Kunden an 14 Standorten das Beste aus Facility und Real Estate Management. Durch unsere Erfahrung und unser Know-how gehören wir zu den führenden Multi-Dienstleistern auf dem Schweizer Markt.
www.apleona.ch Die Apleona Gruppe beschäftigt international über 40'000 Mitarbeiterinnen und Mitarbeiter in den unterschiedlichsten Bereichen rund um Immobilien und Liegenschaften.
www.apleona.com
www.apleona.ch Die Apleona Gruppe beschäftigt international über 40'000 Mitarbeiterinnen und Mitarbeiter in den unterschiedlichsten Bereichen rund um Immobilien und Liegenschaften.
www.apleona.com
Aufgaben
For one of our international clients based in Geneva, we are seeking a motivated Soft Services Manager to lead excellence in facilities management (FM) services. You will have a key role in organizing client events and projects, overseeing contract management, invoicing, and guiding a small operational team. If you are dynamic, service-driven, and a natural leader with a passion for communication, this role could be the perfect match for you. Discover more about the exciting responsibilities and qualifications for this position below.
Key Responsibilities:
Warum Apleona
For one of our international clients based in Geneva, we are seeking a motivated Soft Services Manager to lead excellence in facilities management (FM) services. You will have a key role in organizing client events and projects, overseeing contract management, invoicing, and guiding a small operational team. If you are dynamic, service-driven, and a natural leader with a passion for communication, this role could be the perfect match for you. Discover more about the exciting responsibilities and qualifications for this position below.
Key Responsibilities:
- Manage reception, mailroom, stationery, cleaning services, and administration teams
- Oversee the entire administrative process, from quotations to invoicing
- Ensure compliance with service contract KPIs, maintaining high service standards
- Organize meetings with the customer and your team, preparing agendas and minutes
- Keep client and company documents up-to-date on the shared drive
- Conduct monthly activity data analysis for reception, mailroom, and site inspections
- Supervise, improve, and implement business procedures
- Collaborate closely with the Facility Manager to ensure financial reporting accuracy and confidentiality
- Supervise regular health and safety training for your team
- Validate schedules and vacation requests in coordination with other team leaders
- Act as the primary contact for client requests, event coordination, and prioritization
- Facilitate project validation and stakeholder written communication
- Lead the successful planning and execution of client events
- Foster a proactive mindset to continuously enhance service quality and the on-site user experience
- Bachelor's or Master's degree (or equivalent) in Facility Services Management, Hospitality, or Event Management
- Team management Minimum 5 years of experience in the field of FM soft services, hospitality, or catering industry
- Proficient in Microsoft Office Suite, with advanced Excel skills (pivot tables, macros)
- Strong knowledge of ERP systems (e.g., Microsoft Navision, FIBU)
- Fluency in English and French (C1 level), with German proficiency (B2) as an advantage
- Demonstrated ability to lead and inspire a small team
- Capable of managing multiple projects with precision and independence
- Organized, dynamic, proactive, and customer service-oriented
- Ability to work autonomously in both frontline and office environments, with strong teamwork skills
Warum Apleona
- Du übernimmst Verantwortung und bekommst den nötigen Gestaltungsfreiraum dafür
- Du kannst dich persönlich und beruflich weiterentwickeln
- Du erhältst einen fairen und marktgerechten Lohn
- Wir gehen individuell auf dich ein, um deine Kompetenzen zu fördern
- Wir leben Teamgeist
- Wir sind offen und ehrlich im Umgang miteinander
- Wir leben eine Du-Kultur geprägt von Respekt und Wertschätzung
- We offer you progressive employment conditions, including at least 26 days' holiday
- We will support you in your further development, including financially where necessary
- We offer you a well-developed pension scheme through the pension fund
- You benefit from discounts on various activities, products or services, such as leisure activities
Melanie Nürnberger
Apleona Schweiz Verwaltung
Apleona Schweiz Verwaltung
