Account Manager, Madrid

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Account Manager, PLS, Madrid

Do you have passion for travel & technology combined with excellent communication skills and eye for business? We are looking for you!

Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our ‘demand partners’, include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more.

In this role, you will be responsible for handling PLS’s relationships with our medium existing partners.

You will mainly be focused on servicing medium-sized accounts, but there will also be a requirement to identify which smaller sized revenue partners have the potential to grow into medium or large partners in the future.

You will partner with accounts mainly through remote work, but there will also be some face-to-face interaction.

The portfolio, comprising approximately 6 to 10 accounts, might cover several markets across Northern Europe & Southeastern Europe Region.

You will get to provide leadership to your portfolio of partners, knowing how to successfully navigate the PLS organization and when to involve other teams. You will handle all activity related to your partners and engage and use technology, customer operations, finance, sales support, analytics, and legal teams as necessary.

Partnering closely with the business development, you will ensure a smooth account transition process for medium-sized partners and drive strong post-launch results.

What you'll do

• Leading a portfolio of around 6 to 10 partners at any given time in the Northern Europe & Southeastern Europe Region.

• You will help our team to implement business strategies and the position of PLS as partner of choice

• Accurately diagnose known and unknown partner business needs and you will collaborate with other teams like Marketing, Operations, Technology, Finance, Supply and Site Optimization

• Renegotiate and renew contracts with partners to develop mutually beneficial deals for both Expedia and the partner

• Identify best practices and proactively share them with affiliate partners

• Form strong business relationships remotely (via phone, Zoom, email) and occasionally face to face. Some travel will be required (~10% of your time / 20 - 30 days of travel required per year)

Who you are

• Proficiency in English, other European languages would be beneficial, preferably Swedish, Dutch, Romanian or German

• Minimum 3 years of B2B Account Management experience in the Travel industry, with strong negotiation skills and ability to build long-term strategic relationships.

• Proficiency in Microsoft Word, Excel, and PowerPoint, with a strong ability to thrive in a fast-paced, multi-tasked environment.

• Proven experience working with sales incentives and familiarity with marketing initiatives (SEO, SEM) and analytics.

• Skilled in navigating complex organizational structures and engaging board-level stakeholders to drive positive decisions.

• Strong analytical, numerical, and problem-solving skills, with a quick learning ability.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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