Technical Project Manager

GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world. We serve thousands of national and multinational companies with a portfolio that includes SD-WAN, security, Internet, voice and other connectivity options. Our services are uniquely enabled by our top-ranked, global, Tier 1 IP backbone, which spans more than 260 cities on six continents. The company culture is built on a customer-first service experience reinforced by our commitment to operational excellence and continuous improvement in our business, environmental, social and governance practices. For more information, visit gtt.net .

Role Summary:

The Project Management team is responsible for delivering paid-for projects to a high standard, ensuring that GTT recognize the associated revenue in a reliable and predictable manner and that the client experience is excellent, leading to those clients acting as references regarding the ability for GTT to deliver on its promises.

The Project Management team works closely with the sales divisions to jointly develop and support viable plans for delivering connectivity solutions to customers. This Project Management team is part of the GTT Professional Service offering and so funded by the client, so needs to also sell its own value to the client and ensure it has a positive input into the company cash flow and balance sheet.

The Technical Project Manager is to demonstrate the GTT employee values and will be a focal point for activities with our sales colleagues and is responsible to deliver the company values in alignment with the points above.
 

Job Scope:

Report to Director, Project Management, working within the GTT’s Project Management team. The role will interact with, but not limited to, the following internal departments: Vendor Coordinator, Order Assurance, Design and Software Engineering, Sales, Sales Engineering, Supply Chain Management, and Product Managers to deliver high quality products.

Duties and Responsibilities:

The Technical Project Manager is responsible for ensuring commitments made during the sales engagement process are delivered by the EU and US Service Delivery and wider teams. He/She will work for the Director of Project Management, Americas.

The Technical Project Manager will work closely with the Project Management team, the Service Delivery Teams, the Pre-Sales Support team, regional Sales Teams and regional Operational teams including other Professional services teams to ensure that all aspects of client experience are aligned and that delivery resources are deployed in alignment with the promises made to the client.

Key responsibilities will be:

• Deliver Complex Projects assigned to the Technical Project Manager to the high levels of client satisfaction and financial acumen expected of the GTT delivery teams.
• Deliver strategically important projects or Complex Projects as requested by the Director Project Management, Americas.  These may be small in scale but have importance to GTT that overshadows their size.
• Oversee the quality and client satisfaction of Complex Projects assigned to other project managers, ensuring that the relevant documentation, risk management and planning are applied to these Complex Projects.
• Assure compliance with Quality Gates Principles as per the GTT PM Methodology.
• Manage virtual team of Project Managers assigned to support the Technical Project Manager on these responsibilities.
• Weekly on the RAG status of Complex Projects in Americas. Other reporting areas may be added or removed as agreed with the Director Project Management, Americas. Stakeholder management on Tactical level within GTT and with customer and suppliers and providing input / reporting for the Strategical level.
• Business travel to participate in customer meetings and flexibility of working hours.
• Build and manage Americas Service Delivery collateral that demonstrates the GTT approach to Complex Projects Management that can be deployed to support the sales team with potential customers and by others to manage the delivery of Complex Projects.
• Minimize GTT’s commercial and legal risk and exposure on all Complex Projects during the delivery phase.
• Align with the Directors, Project Management, to support alignment of the Global GTT PM community operating the same process and systems and providing the same client experience, independent client location. Support this by managing and make available the relevant Lesson Learned for the different GTT Products or Services
• Ensure that any bespoke delivery requirements that are agreed and approved during the sales process are delivered by the Complex Projects and the relevant party in the Americas Service Delivery team.  If these represent significant risk to GTT, document this risk before it becomes an issue, and present to Director Project Management, Americas.
• Work with the sales community to provide support to explain and plan project rollout and all service delivery elements in the pre-sales phase.

Required Experience/Qualifications:

• Evidence of ability to manage C-suite interactions with Clients, Vendors, Partners and internal GTT departments.
• A strong understanding of ICT or networking principles.
• In exceptional circumstance provide support as executive contact and Project Sponsor for high value GTT projects.
• Excellent presentation, written and oral communication skills.
• Excellent matrix management and ability to build strong cross-departmental relationships
• Proven ability to manage projects from business case through to implementation.
• Understanding of additional technology such as hosting, voice, and security.
• Bachelor's degree or equivalent. Telecom Engineering is preferred.
• Proven experience in a technical project manager or a similar role.
• Strong knowledge of project management and methodologies.
• Strong proficiency in the MS Office suite, especially Excel and PowerPoint.

Desired Experience/Qualifications:

• PMP Certification (or equivalent in six sigma, agile, or scrum methodologies) is highly preferred.

Core Competencies

• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
• Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
• Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

EEO Statement

GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.

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