Customer Unit Leader Switzerland (m/f/x)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Customer Unit Leader, you have end-to-end responsibility for relationship management, accounts growth and profitability for your accounts.

Customer Success

• Create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.

• Senior advisor to customer; differentiate Kyndryl based on our unique value and through making full use of our ecosystem.

• Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer.

• Satisfaction and relationship and team building activities for customer / employee satisfaction.

• Day to day account management and delivery to be managed by the Delivery Partners.

Commercial Success

• Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Develops the Customer Growth Plans, pulling in Consult and Practice specialists and Alliances to identify solutions to customer business problems.

• Responsible for lead generation through to closure driving scope expansion and value, and mitigating erosion in our ongoing business and renewals.

• Conceptualize and execute strong “win strategy” to win New Logo accounts and convert new scope deals for targeted accounts.

• Deliver on budget, owning revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing customer accounts led.

• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth.

• Increase utilisation and billability of resources assigned to your accounts.

Distinctive Expertise

• Build deep industry expertise and apply that expertise to help customers realize value.

• Be a thought leader, responsible for CxO IT transformation discussions brining all off Kyndryl’s value to the customer.

• Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.

• Act as door opener to new relationships within the customer.

• Ensure account compliance and lead accounts with integrity.

If you're ready to embark on an exhilarating journey with Kyndryl, where your skills, expertise, and creativity will shape the future of account management – then we can't wait to meet you. Join our team and let's make remarkable things happen together.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 5+ years experience running account P&L

• 5+ years of experience managing sales process end-to-end

• Prior experience leading sales teams

• Proven experience with revenue growth, cost, profitability, trends, and risks

• Deep knowledge of business and technology trends and industry best practices

• Strong influencer and entrepreneurial spirit

• Experience building long term and deep relationships with senior C-level and IT executives across industries; creating referenceable customers

• Experience in leading customer negotiations

• Open minded and empathetic approach in relationships with customers

• Relevant network in the Swiss market

• Excellent spoken and written German and English language skills

Preferred Skills and Experience

• Bachelor's degree or Master’s degree

• Sales experience in technical solutions

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.