Arcondis

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Gordiaková

HR and Operations Specialist

Managed Services - Kosice

Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.

We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.

We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.

Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.

We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.

As an Application Specialist, you will:

Provide Level 2 Application Support for critical applications.

Troubleshoot and maintain applications, ensuring optimal performance and uptime.

Gain in-depth knowledge of the client's application environment and collaborate with 3rd-party vendors.

Handle Incident Management, Service Request Support, and Problem Management tasks.

Perform Operational Change & Configuration Management, System Administration, and Validation.

Maintain Knowledge Management, Service Asset & Configuration Management, and contribute to the Continuous Improvement Process.

Manage Release & Deployment, handle License Management, and engage in Proactive Monitoring of applications.

Respond to and manage application outages and maintain accurate Application Documentation.

Be available for possible shift work in Central European Time (CET) and Eastern Standard Time (EST), including 24/7 on-call support when required.

Bachelor’s or master’s degree in business, computer science, informatics, or a related field

Experience in a similar role, preferably within a global IT environment and/or GxP environment

Technical overview and understanding of OS, Cloud infrastructure, Databases (SQL queries), Middleware, Network, Storage and Backup

Ability and willingness to learn new technology in a fast-paced environment

Understanding of ITSM processes, ITIL certification is a plus

Experience with ServiceNow or similar ITSM tools

Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation

Ability to work in a team but also independently on assigned tasks

Strong communication skills, both verbal and written, with a demonstrated ability to work effectively in a multicultural environment

Experience in a similar role, preferably within a global IT environment