IT Infrastructure Group Leader

ABOUT EMS

EMS is a global leader in the design, manufacturing, and sale of devices used for medical and dental treatments. With over 40 years of expertise, EMS embodies Swiss precision and craftsmanship, delivering innovative solutions in:

• Dental Prevention

• Urology

• Shock Wave Therapy

At EMS, we are driven by our core values: Respect, Excellence, and Client Orientation. Our mission is simple: to ensure happy and healthy patients, successful clinicians, and passionate partners through the least invasive and clinically proven treatments.

MISSION

As the IT Infrastructure Group Leader, you will lead the IT Infrastructure operations, oversee cloud and data center services, and manage the service desk team. You will ensure maximum availability of IT services and provide excellent support to end-users while fostering collaboration across all departments.

TASKS & RESPONSIBILITIES

• Supervise the Service Desk team, define priorities, and ensure high-quality end-user support.

• Ensure IT operations follow company processes to meet SLA and organizational goals.

• Administer, maintain, and support Level 2 & 3 IT infrastructure systems (Cloud, virtual servers, backups, telecom, mobility).

• Continuously improve end-user experience, system availability, and performance in line with company SLA and KPIs.

• Create and maintain IT documentation, including inventories, diagrams, and procedures.

• Analyze, design, and implement new technical solutions.

• Manage external service providers, ensuring they meet EMS's expectations.

• Stay informed about emerging technologies and propose innovative solutions.

• Gather requirements and successfully manage IT infrastructure projects (software and hardware).

• Define and maintain the IT infrastructure project roadmap.

• Provide ad hoc support to remote affiliates for IT infrastructure installation and maintenance.

• Perform additional tasks as assigned, based on skills and company needs.

EDUCATION & PERSONAL SKILLS

• Bachelor's / Master's degree in IT or a related field.

• 5 to 10 years of experience in IT infrastructure, including team management.

• Proficiency in French and English. German is a plus.

• Advanced knowledge of networking, cloud infrastructure, and hardware administration.

• Proficiency with ERP and CRM systems (MD365).

• Detail-oriented with a focus on delivering high-quality results.

• Ability to analyze, design, and implement technical solutions.

BEHAVIORAL COMPETENCIES

At EMS, we have defined key competencies that support our Vision and Mission statements. These competencies form the cornerstone of EMS performance drivers:

1. Teamwork and Collaboration: Builds and maintains positive working relationships while demonstrating respect, empathy, and understanding. Contributes to a harmonious and productive team environment.
2. Adhering to Principles, Acting with Values and Integrity: Demonstrates honesty and integrity, adhering to ethical principles and EMS's core values. Ensures compliance by diligently following policies, rules, and regulations.
3. Excellence in Execution: Consistently plans, organizes, and delivers high-quality results. Exceeds expectations through strong execution and timely task completion.
4. Agile Thinking: Demonstrates flexibility and adaptability to change while proactively solving challenges. Adjusts quickly to new conditions with resilience and creativity.
5. Innovation and Creativity: Encourages imaginative thinking and generates new approaches and solutions. Actively seeks opportunities to improve processes, products, and services.

WHY JOIN US ?

At EMS, we offer an exciting opportunity to be part of a global and successful company, where you can thrive in a pleasant and supportive work environment. Enjoy the benefits of a future-proof, permanent position with a flexible and self-responsible working culture, all within the framework of our unique "I Feel Good" corporate culture.

We take pride in fostering diversity and inclusivity in the workplace, encouraging individuals from all backgrounds to join our team and contribute to our mission.