ServiceNow - Technical Consultant

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

Our company is dedicated to delivering ITSM best practices, methods and tools. As global strategic partner of ServiceNow for Continental Europe, we implement state of the art ITIL solution for medium and large organizations.

What the position offers you:

To support our growth, we are looking for a ServiceNow Technical Consultant, who can straddle both business requirements and technology implementations to deliver IT Service Management solutions for Switzerland.

The Technical Consultant role is one of the core components in all of our implementations. This role is responsible for supporting customers in the successful implementation and use of ServiceNow, including configuration, tailoring and coaching to meet their unique business requirements. We are seeking for a highly motivated individual who is looking for an opportunity to join an established but still fast-growing organization.

Key responsibilities:

• Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.
• Act as trusted Technical Advisor/Expert.
• Implement complex functionalities to meet customer requirements using the front-end and back-end capabilities of ServiceNow platform.
• Implement complex integrations between ServiceNow and external systems, whether on cloud or on premise (ex: SSO, SAP, other ITSM applications, etc.), using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.
• Produce technical documentation.

• Collaborate with a variety of internal (ServiceNow Solution Consultants, ServiceNow Project Managers, ServiceNow Architects) and external (CTOs, customer architects, Customer developers and IT technical staff, ServiceNow support team and Technical Experts) stakeholders

What you bring with you:

• Minimum 5 years’ experience as IT developer and 3 years’ experience on ServiceNow.
• Experience in consulting external customers.

• Strong experience in the full life cycle of Software Development, from business requirements analysis, to solution design, testing and go-live.
• Experience in system performance analysis and documentation.
• Extensive experience on technical implementations of various ServiceNow modules: Incident Management, Problem Management, Change Management, Content Management, Service Catalog and Service Requests Management.
• In Depth knowledge on ITSM application processes Incident, Problem, Change, Service Level Management, Configuration Management, Data Model, Workflow Platform.
• Mastering web technologies like JavaScript, AJAX, HTML, DHTML with ServiceNow.
• Expertise in design and development on the ServiceNow CMDB.
• Scripting proficiency in ServiceNow' Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts.  

• Capacity to travel which will be necessary but is not integral to this position.
• Fluent in English and German

What we offer you:

• Comprehensive social benefits.
• Flexible working time models.
• An attractive salary packages.
• Training and mentoring to support the implementation projects.
• Lived values ​​that make us one of the most attractive employers worldwide.
• In addition, DXC Technology stands for equal opportunities and offers employees the compatibility of family and work as well as continuous development opportunities.

At DXC, we harness the unique contributions of our people to give us our edge. We value every idea and the person behind it. Our inclusive culture powers our results, and the company grows only if our people grow. We believe in equality, and our position as a global technology leader allows us to serve diverse customers and play a leadership role in the communities we serve. DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.

Our lived values make us one of the most attractive employers worldwide - Top 25 of Comparably's list of companies with "Best Global Culture 2021" and Top 50 in "Best CEO 2020" ranking ( https://www.comparably.com/de-DE/companies/dxc-technology )

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available  here .