Customer Success Project Lead

The Customer Success Project Lead will play a key role in leading the end-to-end business transformation of a Thomson Reuters customer the Global Large Law space. This central project manager role is the day-to-day face of Thomson Reuters towards our customer, and leads daily project execution ranging from initial planning and analysis to global delivery.

About the Role

In this role as a Customer Success Project Lead, you will:

Lead and manage a firm-wide transformation project of a Thomson Reuters customer firm in the Global Large Law space, ensuring alignment with both firms’ strategic goals

Develop and manage comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies

Build and maintain strong relationships with key customer stakeholders, fostering trust and ensuring effective communication throughout the project lifecycle

Facilitate regular status meetings and progress updates with stakeholders, providing clear and concise reports on project status, risks, and achievements

Create high-quality deliverables, including detailed reports, presentations, and documentation, tailored to the needs of the customer and aligned with project objectives

Identify, analyze, and mitigate potential risks and issues that may impact project success, implementing proactive solutions to address challenges

Drive change management initiatives to ensure smooth adoption of new processes, technologies, and practices within the customer’s organization

Collaborate with cross-functional teams to ensure cohesive and integrated project execution

Monitor and measure the program impact, providing insights and recommendations for continuous improvement

About You

You're a fit for the role of Customer Success Project Lead if your background includes:

Bachelor’s Degree required and the Master’s Degree or equivalent

Minimum of 5 years of progressive experience in project management, consulting or similar fields

8+ years of experience in leading large-scale transformation projects in the legal (or similar) industry, or as part of a consulting company

Strong knowledge of project management methodologies, including proficiency in developing comprehensive project plans and risk management strategies

Proven ability to build and maintain effective stakeholder relationships, with exceptional communication and interpersonal skills

Demonstrated expertise in creating high-quality deliverables, such as detailed reports and presentations, tailored to client needs

Strong analytical and problem-solving skills, with a track record of identifying and mitigating risks and issues

Proficiency in driving change management initiatives and collaborating with cross-functional teams to achieve cohesive project execution

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The base compensation range for the role in any of those locations is $112,400 - $208,800. The location(s) for this role include one or more of the following states: CA, CO, CT, IL, NV, TX, WA and/or remote. The base compensation range for the role in any of those locations is $102,200 - $189,800. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This job posting will close 12/04/2024.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.