Regional Service Manager

Are you looking for a career move that will place you in a global financial organization? Then bring your skills in analysis, relationship building, problem solving and communication to Citi’s Service Manager’s Team.

By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

As a Regional Service Manager, you will serve as a senior contact for key Institutional Client Group clients responding to overarching servicing and operational issues. Providing accurate timely updates to the client, managing the oversight and escalation of the delivery of the client requests, and focusing on proactive service management ultimately strengthening the client experience.

What you will do

• Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products.
• Simplify the client experience and eliminate delays by taking ownership of cross-regional and cross-functional issues, navigating the global organization, and mobilizing the appropriate resources to ensure a timely and satisfactory resolution.
• Strengthen the client relationship and ensure the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
• Deliver proactive service management through relationship, scorecard, and billing analysis, combined with a detailed understanding of the client’s business and unique requirements.
• Take global ownership of client servicing issues and facilitates resolution through engaging Citi business partners.
• Deliver client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).
• Establish, provide input, and track operational metrics and service level requirements to achieve business goals.

What we will need from you

• 2-5 years' experience in client facing roles such as tech support or client service.
• Attention to detail and strong problem solving skills.
• Excellent interpersonal and verbal & written communication skills.
• Capable of educating clients on navigation and functionality in a virtual environment.
• Ability to analyze potential issues, document the relevant details and escalate to the appropriate tech/product/etc.
• Organizational, time management, and prioritization skills.

What we can offer you

The role of Service Manager will make you feel like an ambassador of an institutional client in Citi's structures. You will be at the center of the most important service initiatives for the Bank's largest customers.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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