Assistant Manager, Customer Care (12 months Fixed Term Contract) - Digital Business Services
Publication date:
26 September 2024Workload:
100%Contract type:
Unlimited employment
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Customer Care (12 months Fixed Term Contract).
Principal Responsibilities
- Handle customer complaints and written enquiries received via different sources in accordance with documented procedures within standard turnaround time with high quality output
- Being the central point in liaising with all external and internal related parties in complaint handling and communication with complainants, both written and verbal, to resolve the complaint properly so as to minimize the reputation risk of the company
- Conduct thorough investigation independently, identify the root cause, review the effectiveness of preventive measures and provide recommendations for business improvements where appropriate
- Assist in arranging and providing training and sharing sessions to relevant parties to uphold complaints handling skills