Head of WPB Transformation and Management - Hang Seng Bank (HK)
Publication date:
03 October 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Hang Seng Bank Hang
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Wealth & Personal Banking (WPB) – WPB Transformation and Management
We are currently seeking a high caliber professional to join our department as Head of WPB Transformation and Management.
Principal responsibilities
- Drive the development of WPB platform and customer journey transformation plans and innovations to achieve WPB and the Bank’s business strategy.
- Lead and manage the progress of key WPB platform and journey transformation initiatives through agile value streams and collaboration with internal groups, local teams and external suppliers.
- Collaborate with WPB business units on IT Projects prioritisation based on the business case to optimise IT resources usage, and liaise with Digital Business Services (DBS) on overall IT budget management, resources allocation and prioritisation amongst all WPB projects. Review and track business benefits of WPB IT / transformation initiatives.
- Provide governance of transformation projects and coordinate WPB governance meetings to oversee all WPB’s infrastructure, operations, technology, change initiatives, and third party distribution partners; and the relationships with Global Functions and DBS as necessary to execute corresponding activities.
- Work with respective WPB business units to identify process streamlining and re-engineering opportunities, oversee and report on project progress and respective benefits as appropriate.
- Lead the team to develop strong business focus when implementing various platform and customer journey transformation initiatives to achieve the intended business outcomes. Ensure all control measures relevant to the job responsibilities are undertaken to minimise the risk exposure of the Bank.
- Manage operational risks including the identification, assessment, mitigation and controls, loss identification of, and reporting on those risks.