1st Line Helpdesk Advisor

The Role

CAP and HPI customers respect and value our products and services. Due to the wide variety of solutions available, from standard electronic products to integrated raw data solutions they may need help or support with their packages. In addition, existing customers may call up for additional items such as a specific CAP valuation or a one off HPI Check.

What You’ll Do

We are seeking a member of the first line support team who will answer a variety of calls and e-mails from customers that are looking for help with their products. These include amongst others:

• CAP valuations queries
• HPI Check requests
• System issues
• Password problems
• Feedback
• Complaints

What You’ll Bring

• A track record of delivering high quality customer service and support in a customer focused environment
• Experience of working in a technical support capacity
• Used to working with processes and seeing things through to completion
• Experience of the motor trade
• Call center experience
• Ambitious and self-motivated with a track record of delivering customer focused results in a commercial environment
• Good attention to detail and accurate in recording information
• Good questioning skills and naturally inquisitive
• Able to build rapport and communicate with a variety of people
• Willing to learn and consistently improve
• A desire to go the extra mile for customers and colleagues
• Takes personal responsibility for resolving issues