Field Operations Team Lead
Publication date:
29 September 2024Workload:
100%Contract type:
Unlimited employment- Place of work:Austin
What you will do -
Provide leadership and expertise for loaner kit/order fulfillment. Oversee the distribution of products/services for our representatives and customers to include: order entry; picking, shipping, tracking, creating driving routes and usage. Track inventory accurately, record keeping, warehouse inventory cycle counting, managing expired products and optimize inventory utilization. Maintain a state of constant audit readiness and assist with preparation for audits. Implement processes that optimize and track warehouse inventory, which accounts for up to 50% of Branch’s inventory assets.
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Meet established metrics for operations (i.e. turns, service levels)
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Compile and inspect incoming/outgoing kits/products for compliance with specifications and usage
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Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
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Process orders for products while conferring with distribution, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace deliveries
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Investigate customer complaints/track service levels and problem solve any discrepancies
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Utilize processes and tools for scheduling surgeries
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Work with internal resources for alternative product obtainment (e.g. loaner bank, other warehouses, consignments)
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Managerial duties including but not limited to: training, coaching, performance management and evaluation, compensation management, recruitment and terminations
What You Need –
Required:
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Bachelors Degree in business or related discipline OR 6+ years of equivalent relevant experience in lieu of degree – required
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Valid Driver’s license with good driving record - required
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Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed – required
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Ability to lift, push, pull and carry up to 50 lbs – required
Preferred:
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Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment - preferred