Reservations Coordinator

About Us:Join a world-renowned luxury medical wellness facility dedicated to providing transformative, high-quality experiences for our distinguished clientele. We offer an unparalleled blend of medical expertise and hospitality, where our commitment to client care and personalized service defines our reputation.

Position Overview:As a Reservations Coordinator, you will be the first point of contact for our clients, managing bookings and ensuring seamless communication across our departments to deliver an exceptional experience tailored to each guest's needs. This role requires a strong sales focus, attention to financial goals, and a proactive approach to optimize booking revenue while maintaining our high standards of service.

Key Responsibilities:

• Coordinate and manage client reservations with meticulous attention to detail, a commitment to excellence, and a focus on achieving financial and sales targets.
• Handle inquiries and bookings with exceptional service and salesmanship, leveraging opportunities to maximize revenue and upsell services where appropriate.
• Maintain a thorough understanding of our programs and services to guide clients in selecting experiences that meet their needs and support our financial objectives.
• Collaborate closely with medical and hospitality teams to ensure client preferences and special requests are flawlessly executed.
• Take the initiative to address and resolve any issues, striving for client satisfaction and loyalty.

What We’re Looking for:

• Languages: Native French, fluent English (written and spoken), fluent Spanish (written and spoken).
• Experience: Minimum 5 years in a luxury hospitality setting, ideally within reservations or guest relations, with a proven track record in sales.
• Skills & Qualities:
  • Sales & Financial Orientation: An excellent sales approach, with a focus on meeting financial goals and optimizing revenue.
  • Proactive & Autonomous: Driven to anticipate and address needs without constant oversight.
  • Multitasking & Time Management: Capable of handling multiple bookings and inquiries with strong prioritization skills.
  • Stress-Resistant & Positive Attitude: Thrives under pressure with a warm, approachable demeanor.
  • Commitment & Loyalty: Dedicated to a long-term role with us, embracing our mission and values.
  • Sense of Responsibility & Initiative: Displays a strong sense of ownership and is proactive in problem-solving.
  • IT Proficiency: Advanced skills in Excel, Outlook, and other office software to efficiently manage bookings and client information.
  • Empathy & Client Kindness: Understands the client’s perspective and can respond with patience and genuine care.
  • Result-Oriented: Financially driven, with a commitment to achieving both revenue and client satisfaction goals.

Why Join Us?

Be a part of an inspiring team dedicated to making a meaningful impact in the lives of our clients. In this role, you’ll enjoy the unique combination of a high-end hospitality environment and the privilege of working within the realm of medical wellness.

 Additional Information:

• Workplace: Clarens - Montreux
• Contract Type: Permanent (CDI)
• Activity Rate: 100%
• Start Date: 01.02.2025

We Offer You:

An enriching, dynamic environment with first-class benefits. A highly stimulating and welcoming workplace where your talents will be valued, along with a salary package aligned with your skills.

For more information about our organization, please visit:
https://www.cliniquelaprairie.com/fr
https://cliniquelaprairiemedical.com/

Our recruitment team reviews all applications and will keep you informed as soon as possible. However, if you do not hear from us within three weeks, you may consider your application unsuccessful. Please note that in this case, we will not retain your application file.