Business Relationship Expert (Midlands)

JOB NUMBER: JB04587

VACANCY NUMBER: ADV05706

SHARE: https://www.careers.msccruises.com/vacancy/ADV05706/business-relationship-expert-midlands-london

ORGANIZATION: MSC Cruises LTD

BUSINESS AREA: Office

LINE MANAGER: Head of Sales

Our Business Relationship Expert strives to achieve our commercial objectives and revenue targets within the assigned market region. You will enjoy leading specifically assigned strategic accounts to grow market share, create bias and promote brand loyalty. Aspriring to identify new business development opportunities to grow the brands visibility, collaborating with Business Relationship Leads and Head of Sales to leverage sales distribution networks and marketing platforms ensuring brand consistency, policy and pricing integrity.

• Manages and supports defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives, includes implementation of all sales plans, strategies as defined by leadership

• Develops best in class relationships and grows partner loyalty to achieve/exceed KPIs through a focused communication plan

• Execute business review meetings and leverage performance data to support revenue generation

• Liaises with leadership and the Global Trade Marketing team regarding marketing plans

• Promotes group, incentive and charter business from assigned accounts

• Manages assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact

• Effectively utilises all Sales tools, to include Salesforce, Power BI, SharePoint, Teams and e-learning systems

• Maintains brand and product visibility by participating in the appropriate trade partner events

• Delivers high calibre training using all tools available

• Embraces and professionally executes educational visits

• Creates a culture of success, collaboration and ongoing business goal achievement across peers, accounts and brand teams

• Minimum of 5 years hospitality sales experience with a desired 2 years working for luxury brand(s)

• Proven track record in luxury industry related sales and revenue growth

• Excellent Sales network, solid contact base and high knowledge of partners/key accounts in region

• Strong planning, organisational and budgeting skills

• Proactive problem solver and opportunity seeker based on fact and results

• Strong negotiator who sells on value not price

• Effective and persuasive communication skills – excellent at presenting to small and large audiences

• Possesses the “Art of Listening and Knowledge Exchange”

• Command of spoken and written local language and English

• Technically fluent and capable with reservation and CRM platforms (Versonix and SalesForce skills an advantage)

• Full Right to Work in the UK

In the course of our recruitment and selection process, we may make your Personal Information available to third parties such as recruitment agency, intermediaries and other business partners.