Arcondis

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Turhan

Recruiting, HR

Managed Services - United States

Arcondis is a global consulting company with an exclusive focus on the healthcare and life science industries. Headquartered in Basel, Switzerland, the company has a global footprint with offices in North America, APAC and across Europe. We have been managing challenges and solving problems for our clients in compliance, business processes, information technology, and digital transformation since 2001. Our focus lies in creating value through cross-functional, sophisticated delivery methodologies and intelligent implementation. Our clients love to work with us because of our unique skillsets, our pragmatic approach, and our will to win.

We are a medium-sized international consulting firm dedicated to Life Sciences, with a unique and inspiring culture. Our distinctive culture is the driving force behind our success; it is deeply rooted in our purpose and behaviors.

We are owned by a charitable Foundation; our key differentiator is that we contribute to social causes every year. This ethos is not just a part of our identity; it's our way of life. Our motto, "We make healthcare better," reflects the unwavering commitment we have to improving the lives of people through the work we do.

Our culture fosters collaboration, innovation, and a sense of community that sets us apart from the rest. We are living our values every day. Our leadership is expected to lead by example, demonstrating a dedication to our mission and values.

We embrace diversity and inclusivity, and we believe in giving back to the community. Together, we are not just consultants; we are agents of change, and our culture is the driving force behind our shared purpose.

Manage Incident and Service Request resolution.

Provide hands-on user support and conduct knowledge transfer sessions for Level 2 engineers.

Collaborate with business stakeholders to understand processes and proactively resolve issues.

Perform Problem Management and Operational Change & Configuration Management (including system configuration changes).

Specify and implement configuration changes to meet business requirements.

Execute System Administration, Validation, and Knowledge Management activities.

Support Service Asset & Configuration Management and handle Data Management tasks (e.g., imports, exports, change requests).

Troubleshoot data integration and synchronization issues.

Build reports and identify opportunities for system and process improvements.

Support the distribution of medical content via applications like CLM and rep-triggered email.

Bachelor’s degree in sciences or engineering with 3+ years of experience in life sciences, consulting, or a related field.

Experience in the life sciences industry, particularly in Medical Affairs or Commercial areas, with knowledge of medical content lifecycle.

Understanding of content types, channels, workflows, and lifecycles unique to Medical Affairs.

Familiarity with medical content distribution tools like CLM and rep-triggered email.

Experience with Veeva Vault MedComms.

Relevant Veeva certifications

Experience with Veeva Vault Medical CRM and with Veeva Vault Promomats is a plus

ITIL certification is a plus